Customer Service Representative

1 week ago


Sheffield, Sheffield, United Kingdom FirstGroup Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Customer Service team, you will play a vital role in delivering exceptional customer experiences and providing timely and effective support to our customers.

Key Responsibilities
  • Customer Service Delivery: Provide high-quality customer service to customers via multiple channels, including phone, email, and other digital platforms.
  • Issue Resolution: Respond to customer inquiries and resolve issues in a timely and professional manner, ensuring customer satisfaction and loyalty.
  • Communication: Develop and maintain effective communication with customers, colleagues, and other stakeholders to ensure seamless customer service delivery.
  • Process Improvement: Identify opportunities for process improvement and contribute to the development of new procedures and policies to enhance customer service delivery.
  • Training and Development: Participate in ongoing training and development programs to enhance skills and knowledge in customer service, communication, and problem-solving.
Requirements
  • Customer Service Experience: Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and other stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Teamwork: Ability to work collaboratively as part of a team, with a strong focus on customer service delivery and team success.
  • Adaptability: Ability to adapt to changing customer needs and priorities, with a flexible and responsive approach to customer service delivery.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including opportunities for career growth and development.
  • Flexible Working: Flexible working arrangements, including remote work options and flexible hours.
  • Training and Development: Ongoing training and development programs to enhance skills and knowledge in customer service, communication, and problem-solving.
  • Collaborative Team Environment: A collaborative and supportive team environment, with a strong focus on customer service delivery and team success.


  • Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time £25,000 - £27,000

    French Speaking Customer Service Representative OpportunitySheffield Based – Hybrid Working£25,000 - £27,000We are seeking a highly skilled and fluent French speaker to join our team as a Customer Service Representative. As a key member of our Elevation Recruitment Group, you will be responsible for providing exceptional customer service to our...


  • Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time £25,000 - £27,000

    French Speaking Customer Service Representative OpportunitySheffield Based – Hybrid Working£25,000 - £27,000We are seeking a highly skilled and fluent French speaker to join our team as a Customer Service Representative. As a key member of our Elevation Recruitment Group, you will be responsible for providing exceptional customer service to our...


  • Sheffield, Sheffield, United Kingdom E3 Recruitment Full time

    Job Opportunity:We are seeking a highly skilled Customer Service Representative to join our team at E3 Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and candidates.Main Responsibilities:Manage customer inquiries and provide timely and effective solutionsPerform accurate...


  • Sheffield, Sheffield, United Kingdom E3 Recruitment Full time

    Job Opportunity:We are seeking a highly skilled Customer Service Representative to join our team at E3 Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and candidates.Main Responsibilities:Manage customer inquiries and provide timely and effective solutionsPerform accurate...


  • Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

    Customer Service Representative Opportunity Elevation Recruitment Group is seeking a highly skilled Customer Service Representative to join their team in North Sheffield. As a key member of the team, you will provide exceptional support to customers, ensuring their needs are met and exceeded. Key Responsibilities: Provide first-class customer support,...


  • Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

    Customer Service Representative Opportunity Elevation Recruitment Group is seeking a highly skilled Customer Service Representative to join their team in North Sheffield. As a key member of the team, you will provide exceptional support to customers, ensuring their needs are met and exceeded. Key Responsibilities: Provide first-class customer support,...


  • Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

    Customer Service Representative Opportunity Elevation Recruitment Group is seeking a highly skilled Customer Service Representative to join their team in North Sheffield. As a key member of the team, you will provide exceptional support to customers, ensuring their needs are met with professionalism and efficiency. Key Responsibilities: Provide first-class...


  • Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

    Customer Service Representative Opportunity Elevation Recruitment Group is seeking a highly skilled Customer Service Representative to join their team in North Sheffield. As a key member of the team, you will provide exceptional support to customers, ensuring their needs are met with professionalism and efficiency. Key Responsibilities: Provide first-class...


  • Sheffield, Sheffield, United Kingdom Unity Connect Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Unity Connect. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, responding to emails, and engaging in live chat conversations to assist customers with their inquiries,...


  • Sheffield, Sheffield, United Kingdom Unity Connect Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Unity Connect. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, responding to emails, and engaging in live chat conversations to assist customers with their inquiries,...


  • Sheffield, Sheffield, United Kingdom Unity Connect Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Unity Connect. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, answering live chat inquiries, creating returns, and going above and...


  • Sheffield, Sheffield, United Kingdom Unity Connect Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Unity Connect. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, answering live chat inquiries, creating returns, and going above and...


  • Sheffield, Sheffield, United Kingdom Lloyds Banking Group Full time

    About this OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide high-quality customer service and support to customers via phone,...


  • Sheffield, Sheffield, United Kingdom Lloyds Banking Group Full time

    About this OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide high-quality customer service and support to customers via phone,...


  • Sheffield, Sheffield, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Passenger Assist Team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our passengers.Main ResponsibilitiesDeliver Exceptional Customer Service: Provide timely and...


  • Sheffield, Sheffield, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Passenger Assist Team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our passengers.Main ResponsibilitiesDeliver Exceptional Customer Service: Provide timely and...


  • Sheffield, Sheffield, United Kingdom Ogilvie Group Ltd Full time

    About Ogilvie Group LtdOgilvie Group Ltd is a leading independent leasing company with a strong reputation for delivering exceptional customer service and innovative solutions.The RoleWe are seeking a highly motivated and customer-focused individual to join our Car Benefit team as a Customer Service Representative. In this role, you will play a key part in...


  • Sheffield, Sheffield, United Kingdom Ogilvie Group Ltd Full time

    About Ogilvie Group LtdOgilvie Group Ltd is a leading independent leasing company with a strong reputation for delivering exceptional customer service and innovative solutions.The RoleWe are seeking a highly motivated and customer-focused individual to join our Car Benefit team as a Customer Service Representative. In this role, you will play a key part in...


  • Sheffield, Sheffield, United Kingdom Adecco Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our client's dynamic team at Adecco. As a valued member of our organization, you will play a crucial role in providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and sales requests in a...


  • Sheffield, Sheffield, United Kingdom Adecco Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our client's dynamic team at Adecco. As a valued member of our organization, you will play a crucial role in providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and sales requests in a...