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Customer Service Representative

2 months ago

Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

Customer Service Representative Opportunity

Elevation Recruitment Group is seeking a highly skilled Customer Service Representative to join their team in North Sheffield. As a key member of the team, you will provide exceptional support to customers, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

  • Provide first-class customer support, responding to inquiries and resolving issues in a timely and professional manner
  • Prepare and manage export-related documents, ensuring accuracy and compliance
  • Collaborate with customers and logistics partners to plan and arrange deliveries, ensuring seamless execution
  • Assist customers with product information, pricing, ordering, and troubleshooting, providing expert guidance
  • Work closely with internal teams to oversee the dispatch process, ensuring timely and accurate delivery
  • Generate commercial documents for export purposes, maintaining high standards of quality and accuracy
  • Investigate customer concerns, such as mis-picks, damages, and delivery issues, resolving them promptly and professionally
  • Serve as the first point of contact for all third-party vendors, building strong relationships and ensuring smooth communication

Requirements:

  • Excellent customer service skills and experience, preferably in a fast-paced environment
  • Knowledge of export processes and procedures
  • Exceptional communication skills, both written and verbal
  • Strong problem-solving and organizational skills, with the ability to multitask and prioritize workload
  • Proficiency in Microsoft Office, with a strong understanding of export-related software and systems

This is an exciting opportunity for a customer-focused individual to join Elevation Recruitment Group and contribute to the success of the team. If you are passionate about delivering exceptional customer service and have a strong background in export support, we encourage you to apply for this challenging and rewarding role.