Customer Service Representative
1 day ago
At VIP Tires & Service, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations department, you will be responsible for providing exceptional customer support via various channels, including email, phone, and webchat.
Key Responsibilities:
- Effectively handle, manage, resolve, and log customer contacts in a timely and professional manner.
- Meet all Service Level Agreements (SLAs) for transactional and subscription customers.
- Provide technical support and assistance to customers throughout their contract lifetime.
- Optimise customer satisfaction and meet defined quality standards for contact handling and associated administration.
- Support customers with help requests, technical issues, complaints, suggestions, and praise received through various customer support channels.
Requirements:
- Strong customer service experience, handling calls and emails, and delivering excellent customer service.
- Management of customer complaints.
- Ability to work in a multi-skilled environment.
What We Offer:
- 25 days of annual leave, increasing to 30 days.
- State-of-the-art city centre offices.
- Discounted city centre parking.
- Free fruit delivered weekly to the office.
- Free Westfield Health cover.
- Life assurance.
- Cycle to Work Scheme.
- Season ticket loan.
- Employee Assistance Programme (EAP).
- Monthly paid-for social events.
- Extensive Learning and Development opportunities.
About Us:
VIP Tires & Service is a leading provider of customer support services. We are committed to delivering exceptional customer experiences and building strong relationships with our customers.
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