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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.
Key Responsibilities- Provide high-quality customer service and support to customers via phone, email, and in-branch
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Work collaboratively with colleagues to ensure customer needs are met
- Develop and maintain a thorough understanding of our products and services
- Stay up-to-date with industry developments and regulatory requirements
We offer a competitive salary, comprehensive training and development opportunities, and a range of benefits, including:
- A generous pension contribution
- An annual performance-related bonus
- Share schemes, including free shares
- Benefits that can be adapted to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
We are a leading financial services organization, committed to delivering exceptional customer service and support. We are proud to be a diverse and inclusive organization, and we welcome applications from under-represented groups.
Requirements- Excellent communication and interpersonal skills
- A strong customer service focus and ability to work in a fast-paced environment
- Ability to work collaboratively as part of a team
- Basic computer skills and proficiency in Microsoft Office
- Ability to maintain confidentiality and handle sensitive information