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Customer Service Representative

2 months ago


Sheffield, Sheffield, United Kingdom Lloyds Banking Group Full time
About this Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.

Key Responsibilities
  • Provide high-quality customer service and support to customers via phone, email, and in-branch
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with colleagues to ensure customer needs are met
  • Develop and maintain a thorough understanding of our products and services
  • Stay up-to-date with industry developments and regulatory requirements
What We Offer

We offer a competitive salary, comprehensive training and development opportunities, and a range of benefits, including:

  • A generous pension contribution
  • An annual performance-related bonus
  • Share schemes, including free shares
  • Benefits that can be adapted to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies
About Us

We are a leading financial services organization, committed to delivering exceptional customer service and support. We are proud to be a diverse and inclusive organization, and we welcome applications from under-represented groups.

Requirements
  • Excellent communication and interpersonal skills
  • A strong customer service focus and ability to work in a fast-paced environment
  • Ability to work collaboratively as part of a team
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to maintain confidentiality and handle sensitive information