Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our Passenger Assist Team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our passengers.
Main Responsibilities- Deliver Exceptional Customer Service: Provide timely and effective support to customers, responding to their inquiries and resolving issues in a professional and courteous manner.
- Respond to Customer Contact: Handle customer contact through various channels, including email, web forms, and phone calls, ensuring that all interactions are handled in a prompt and respectful manner.
- Achieve Performance Objectives: Meet or exceed performance targets, adhering to established standards and procedures.
- Maintain Accurate Records: Ensure that all customer interactions and transactions are accurately recorded and documented in our CRM system.
- Work Collaboratively: Collaborate with other teams and departments to identify and resolve customer issues, and to improve our services and processes.
- Stay Up-to-Date: Attend training sessions and workshops to enhance your knowledge and skills, and to stay current with industry developments and best practices.
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
- Customer Focus: Demonstrate a passion for delivering exceptional customer service, with a focus on meeting and exceeding customer expectations.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze and resolve customer issues in a timely and effective manner.
- Teamwork: Demonstrate a willingness to work collaboratively with others, with a focus on achieving team goals and objectives.
- Adaptability: Be flexible and adaptable, with the ability to adjust to changing circumstances and priorities.
FirstGroup is a leading transportation company that operates in the UK and North America. We are committed to providing safe, reliable, and customer-focused services to our passengers. We value diversity and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees.
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Customer Service Representative
2 days ago
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Customer Service Representative
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Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full timeCustomer Service Representative Opportunity Elevation Recruitment Group is seeking a highly skilled Customer Service Representative to join their team and provide exceptional support to customers. The ideal candidate will possess excellent communication and organisational skills, be detail-oriented, and have a passion for customer service. Key...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Sheffield, Sheffield, United Kingdom Unity Connect Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Unity Connect. As a Customer Service Representative, you will be responsible for providing exceptional customer service by taking calls, making calls, responding to emails, answering live chat inquiries, creating returns, and going above and...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
2 days ago
Sheffield, Sheffield, United Kingdom Boundary mill Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Boundary Mill. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service and contributing to the creation of a world-class shopping experience.Key Responsibilities:Provide outstanding customer...
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Customer Service Representative
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Customer Service Representative
4 days ago
Sheffield, Sheffield, United Kingdom Lloyds Banking Group Full timeAbout this OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our customers.Key ResponsibilitiesProvide high-quality customer service and support to customers via phone,...
