Customer Service Representative

2 months ago


Sheffield, Sheffield, United Kingdom Sheffield City Council Full time
About the Role

We are seeking a highly motivated and empathetic individual to join our administration team at Bereavement Services. As a Customer Service Representative, you will play a key role in supporting service delivery for the bereaved of Sheffield and surrounding areas.

Key Responsibilities
  • Provide exceptional customer service to bereaved families and individuals
  • Manage and maintain accurate records and data within our cloud-based administration system
  • Work closely with a small team of Bereavement and Coronial Officers to ensure seamless service delivery
  • Develop and maintain strong relationships with other teams within Bereavement Services
  • Manage difficult conversations and be sensitive to the needs of the bereaved
Requirements
  • Excellent customer service and communication skills
  • Ability to work under pressure and manage a busy workload
  • Flexibility and resourcefulness in a fast-paced environment
  • Knowledge of Microsoft Office packages, including Sharepoint, Teams, and Microsoft 365
  • Ability to learn and adapt to new systems and processes
What We Offer

We are committed to investing in our workforce and promoting opportunities to under-represented groups. We value equality, diversity, and inclusion and are focused on increasing the diversity of our workforce. We also support staff with unpaid caring responsibilities to work flexibly.



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