Team Leader for Customer Service Operations

3 weeks ago


Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

About the Role: Are you a seasoned leader with a commitment to enhancing customer satisfaction in a dynamic service environment?

Opportunity: We are looking for a dedicated Customer Service Operations Team Leader to join our Housing Repairs & Maintenance division.

Key Responsibilities:

  • Oversee a team of Senior Customer Service Advisors, ensuring effective management of customer complaints and inquiries.
  • Coordinate responses to various stakeholder inquiries, including those from council representatives.
  • Collaborate with managers across the Housing Repairs & Maintenance service and associated departments.

Role Significance: Your leadership will be vital in assisting the Customer Service Operations & Development Manager to introduce innovative practices within the team and the broader service, especially regarding complaint resolution. A background in managing transitions within customer-oriented services is crucial.

Work Environment: This position is based within the Repairs & Maintenance Customer Service team, focusing on delivering high-quality service to our community.



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