Pensions Operations Team Leader

3 weeks ago


Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

Elevation Recruitment Group is pleased to partner with a leading technology firm in the search for a Pensions Operations Team Leader. This pivotal role is based in their Head Office, offering a hybrid working model with flexibility for remote work.

As a key member of the management team, you will report directly to the Head of Operations. This newly established position is designed to oversee a substantial team of Pension Support Advisors.

The primary responsibility of this team is to assist a growing clientele with various pension-related inquiries. Our client operates as an outsourced payroll and pensions service provider, and this team plays a crucial role in the accurate calculation of pension benefits.

Key Responsibilities:

  • Ensure all Service Level Agreements (SLAs) are consistently met, including monthly and year-end submissions, as well as handling complaints and escalations.
  • Oversee the completion of all monthly payroll, pension, and third-party BACs payments in compliance with current legislation.
  • Provide coaching and support to team members, ensuring performance is aligned with the established performance framework.
  • Drive excellence in performance across the pension team by setting clear goals and objectives that align with the company's strategic vision and relevant pension regulations.
  • Deliver outstanding customer support, promoting first contact resolution.
  • Ensure compliance with tax regulations and year-end procedures.
  • Implement process improvements aimed at enhancing the customer experience.
  • Be responsible for the training and development of the team.
  • Contribute to projects and product testing as required.

Qualifications:

  • Proven experience in managing pension operations.
  • Professional qualifications in pensions are preferred.
  • Demonstrable technical expertise in pensions, regulations, and compliance.
  • Familiarity with UK legislation, including Tax, National Insurance, Statutory Payments, and Auto Enrolment.
  • Previous experience in team management.
  • Strong background in customer service management.

This role presents an excellent opportunity for candidates with a blend of pensions knowledge and team leadership experience to join a highly successful global organization.



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