Pensions Operations Team Leader
3 weeks ago
Elevation Recruitment Group is pleased to partner with a leading technology firm in the search for a Pensions Operations Team Leader. This pivotal role is based in their Head Office, offering a hybrid working model with flexibility for remote work.
As a key member of the management team, you will report directly to the Head of Operations. This newly established position is designed to oversee a substantial team of Pension Support Advisors.
The primary responsibility of this team is to assist a growing clientele with various pension-related inquiries. Our client operates as an outsourced payroll and pensions service provider, and this team plays a crucial role in the accurate calculation of pension benefits.
Key Responsibilities:
- Ensure all Service Level Agreements (SLAs) are consistently met, including monthly and year-end submissions, as well as handling complaints and escalations.
- Oversee the completion of all monthly payroll, pension, and third-party BACs payments in compliance with current legislation.
- Provide coaching and support to team members, ensuring performance is aligned with the established performance framework.
- Drive excellence in performance across the pension team by setting clear goals and objectives that align with the company's strategic vision and relevant pension regulations.
- Deliver outstanding customer support, promoting first contact resolution.
- Ensure compliance with tax regulations and year-end procedures.
- Implement process improvements aimed at enhancing the customer experience.
- Be responsible for the training and development of the team.
- Contribute to projects and product testing as required.
Qualifications:
- Proven experience in managing pension operations.
- Professional qualifications in pensions are preferred.
- Demonstrable technical expertise in pensions, regulations, and compliance.
- Familiarity with UK legislation, including Tax, National Insurance, Statutory Payments, and Auto Enrolment.
- Previous experience in team management.
- Strong background in customer service management.
This role presents an excellent opportunity for candidates with a blend of pensions knowledge and team leadership experience to join a highly successful global organization.
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