Operations Centre Leader

2 months ago

Sheffield, Sheffield, United Kingdom MSX - TPS Full time

Operations Centre Leader Role

We are seeking an Operations Centre Leader to inspire and guide our team towards achieving organizational goals while ensuring top-notch client service. Key responsibilities include:

  • Establishing and reaching operational objectives
  • Formulating departmental aims that align with revenue goals
  • Encouraging and rewarding team performance
  • Creating Individual Development Plans for team members
  • Developing a Workforce Strategy and succession planning
  • Fostering a customer-focused environment
  • Upholding high standards of client satisfaction
  • Executing sales initiatives to boost income
  • Evaluating business outcomes and pinpointing improvement areas
  • Reviewing market analytics for potential sales avenues
  • Managing expenses within budgetary limits
  • Ensuring adherence to organizational standards and procedures
  • Building strong relationships with stakeholders
  • Overseeing inventory and facility security

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