Operations Centre Leader

4 weeks ago

Sheffield, Sheffield, United Kingdom MSX - TPS Full time

Operations Centre Leader Role

We are seeking an Operations Centre Leader to inspire and guide our workforce towards achieving organizational goals while ensuring top-notch client satisfaction. Key responsibilities include:

  • Establishing and meeting operational objectives
  • Formulating departmental strategies in line with revenue goals
  • Encouraging and rewarding team performance
  • Creating Individual Development Plans for team members
  • Developing a Workforce Strategy and succession plans
  • Fostering a customer-focused environment
  • Upholding high standards of client satisfaction
  • Executing sales initiatives to boost income
  • Evaluating operational performance and pinpointing improvement areas
  • Reviewing market insights for potential growth opportunities
  • Managing expenses within budget limits
  • Ensuring adherence to organizational standards and protocols
  • Building strong relationships with key stakeholders
  • Safeguarding inventory and facilities

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