Head of Operations Services Centre

3 days ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
Job Title: Head of Operations Services Centre

Auxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.

The ideal candidate will have a strong background in managing large IT support delivery teams, preferably in a managed service provider (MSP) environment. You will work closely with the Operations Management Team to deliver a great experience for our customers and drive profitable growth for our organisation.

Key Responsibilities:
  • Lead the operational execution for our remotely supported managed services clients
  • Provide leadership for the End User, Infrastructure and Service Quality teams
  • Build on existing teams and tools, finding efficiencies and improving the use of our toolsets
  • Drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements
  • Work with the CTO to investigate new tools and service offerings
  • Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management
  • Lead, coach and drive performance for your direct team of managers
  • Act as a senior contact for the Operations Centre, engaging with senior executives, CEOs, CTOs and leadership in highly regarded brands
  • Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers
  • Align with group sales and the customer experience teams to support account growth
  • Ensure operational SLA's and targets are met to support the delivery of our services
Requirements:
  • 7 years' experience managing managers and leading operations in a customer focussed, remote support environment
  • Experience working within a managed service provider (MSP) environment
  • Strong leadership and management skills
  • Ability to drive performance improvements and efficiencies
  • Excellent communication and interpersonal skills
About Auxilion:

Auxilion works with many of Ireland and the UK's leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.

We strive to be a great place to work, with career opportunities and development of people in our DNA.

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