Head of Operations Services Centre

1 month ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
Job Title: Head of Operations Services Centre

Auxilion is seeking an experienced and skilled professional to lead our Operations Services Centre. As the Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.

The ideal candidate will have a strong background in managing large IT support delivery teams, preferably in a managed service provider (MSP) environment. You will work closely with the Operations Management Team to drive the shared services delivery function and ensure the successful delivery of our services to our clients.

Key Responsibilities:
  • Lead the operational execution for our remotely supported managed services clients.
  • Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
  • Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
  • Work with the CTO to investigate new tools and service offerings.
  • Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
  • Lead, coach and drive performance for your direct team of managers.
  • Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
  • Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
  • Align with group sales and the customer experience teams to support account growth.
  • Ensure that operational SLA's and targets are met to support the delivery of our services.
  • Work with the project team on the transition of new services from project to service delivery.
Requirements:
  • 7 years' experience managing managers, and leading operations in a customer focussed, remote support environment, covering Level 1 End User Service Desk through to Level 3 Infrastructure support.
  • Experience in managing complex multi-disciplined IT Managed Services and working at a senior level in service delivery roles in a fast-paced business.
  • Strong leadership and management skills, with the ability to drive performance and growth.
  • Excellent communication and interpersonal skills, with the ability to engage with senior executives and leadership.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
About Auxilion:

Auxilion works with many of Ireland and the UK's leading Enterprise, Corporate and Public Sector companies providing a wide range of services covering Consulting, Managed Services, Digital Services and Project Services.

We strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

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