Head of Service Operations Centre
1 day ago
Auxilion is seeking an experienced Senior Manager to lead our Service Operations Centre in Sheffield, UK. As Head of Service Operations Centre, you will be responsible for managing a team of 70+ people and driving the shared services delivery function for one of Ireland's foremost managed services organisations.
About the RoleThe successful candidate will have experience in managing complex multi-disciplined IT Managed Services and will have worked at a senior level in service delivery roles in a fast-paced business. You will be responsible for leading the operational execution for our remotely supported managed services clients, providing leadership for the End User, Infrastructure and Service Quality teams, and building on the existing teams and tools to find efficiencies and improve the use of our toolsets.
Key Responsibilities- Lead the operational execution for our remotely supported managed services clients.
- Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
- Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
- Work with the CTO to investigate new tools and service offerings.
- Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market.
- Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
- Lead, coach and drive performance for your direct team of managers.
- Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
- Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
- Align with group sales and the customer experience teams to support account growth.
- Drive innovation and value-added activity for our customers.
- Ensure that operational SLA's and targets are met to support the delivery of our services.
- Work with the project team on the transition of new services from project to service delivery.
Auxilion offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to creating a great place to work, with a culture that values innovation, collaboration, and customer satisfaction.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Senior Manager looking for a new challenge, please submit your application.
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a proven track record of managing large IT...
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a proven track record of managing large IT...
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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Head of Service Operations Centre
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Service Operations CentreAuxilion is seeking an experienced Senior Manager to lead our Service Operations Centre in Sheffield, UK. As Head of Service Operations Centre, you will be responsible for managing a team of 70+ people and driving the shared services delivery function for one of Ireland's foremost managed services organisations.Key...
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Head of Service Operations Centre
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Service Operations CentreAuxilion is seeking an experienced Senior Manager to lead our Service Operations Centre in Sheffield, UK. As Head of Service Operations Centre, you will be responsible for managing a team of 70+ people and driving the shared services delivery function for one of Ireland's foremost managed services organisations.Key...
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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3 days ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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Head of Operations Services Centre
5 days ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing large IT...
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3 days ago
Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced and skilled professional to lead our Operations Services Centre. As the Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing...
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Head of Operations Services Centre
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Sheffield, Sheffield, United Kingdom Auxilion Full timeJob Title: Head of Operations Services CentreAuxilion is seeking an experienced and skilled professional to lead our Operations Services Centre. As the Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.The ideal candidate will have a strong background in managing...
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