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Head of Operations Services Centre
2 months ago
Auxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.
The ideal candidate will have a strong background in managing large IT support delivery teams, preferably in a managed service provider (MSP) environment. You will work closely with the Operations Management Team to achieve our objectives, which are to create a great place to work for our employees, deliver a great experience for our customers, and drive profitable growth for our organisation.
Key Responsibilities:- Lead the operational execution for our remotely supported managed services clients.
- Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
- Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
- Work with the CTO to investigate new tools and service offerings.
- Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
- Lead, coach and drive performance for your direct team of managers.
- Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
- Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
- Align with group sales and the customer experience teams to support account growth.
- Ensure that operational SLA's and targets are met to support the delivery of our services.
- Work with the project team on the transition of new services from project to service delivery.
- A competitive salary and benefits package.
- A dynamic and supportive work environment.
- Opportunities for career growth and development.
- A chance to work with a leading provider of managed services in the UK and Ireland.
Auxilion is committed to being a great place to work, with career opportunities and development of people in our DNA. We strive to support our clients on their journey and have a passion for our work, culture, and values.