Medical Centre Receptionist
1 week ago
About the Role
We are seeking a highly skilled and motivated Receptionist to join our team at Sloan Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.
Key Responsibilities
- Receiving and calling patients to confirm appointments and provide information
- Navigating patients to the correct service or healthcare professional
- Maintaining and monitoring the practice appointments system
- Processing and distributing incoming and outgoing mail
- Taking messages and passing on information to the relevant staff members
- Filing and retrieving paperwork and notes
- Processing repeat prescriptions and pathology links in accordance with practice guidelines
- Computer data entry and data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers
Requirements
- Excellent communication, both written and verbal, and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Be personable and professional in approach
- Ability to use IT systems
- Ability to work within a small team
- Self-motivated and proactive
- Be flexible and responsive to the changing needs and priorities of the team/practice
- An awareness of and commitment to Equal Opportunities
About Us
Sloan Medical Centre is a modern, purpose-built practice with a team of 10 Doctors, Advanced Clinical Practitioners, Practice Nurses, HCAs, and a Trainee Nurse Associate. We use SystmOne and are a well-established Training Practice for GP Registrars and Medical Students. We have over 14,000 patients across two sites and our list size is growing year on year.
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