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Head of Service Operations Centre Lead
2 months ago
Auxilion is seeking an experienced and skilled professional to lead our Service Operations Centre. As the Head of Service Operations Centre, you will be responsible for managing a team of 70+ people and driving the shared services delivery function for our clients.
About the RoleThis is a senior leadership role that requires a strong background in IT service delivery, people management, and financial management. You will work closely with the Operations Management Team to achieve our objectives and priorities, which include creating a great place to work for our employees, delivering a great experience for our customers, and driving profitable growth for our organisation.
Key Responsibilities- Lead the operational execution for our remotely supported managed services clients.
- Provide leadership for the End User, Infrastructure, and Service Quality teams as they deliver our services into our clients.
- Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
- Work with the CTO to investigate new tools and service offerings.
- Work with the Group Delivery Director, Sales, and Finance departments to develop and grow the offerings we bring to market.
- Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
- Lead, coach, and drive performance for your direct team of managers.
- Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs, and leadership in some of the most highly regarded brands in the UK and Ireland.
- Develop close partnerships and drive collaboration with our Ireland and UK-based Customer Experience Managers to ensure flawless delivery to our end customers.
- Align with group sales and the customer experience teams to support account growth.
- Drive innovation and value-added activity for our customers.
- Ensure that operational SLAs and targets are met to support the delivery of our services.
- Work with the project team on the transition of new services from project to service delivery.
Auxilion offers a competitive salary and benefits package, as well as opportunities for career growth and development. We are committed to creating a great place to work for our employees and delivering a great experience for our customers.
We are looking for a senior manager who has 7 years' experience managing managers and leading operations in a customer-focused, remote support environment. If you are a motivated and experienced professional who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
