Technical Lead for Contact Centre Solutions

4 weeks ago


Sheffield, Sheffield, United Kingdom Impact Team Full time

Job Title: Solutions Architect

Job Summary: We are seeking an experienced Solutions Architect to design and oversee the implementation of contact centre technology solutions, with a focus on our SVS (Service Virtualization System) platform.

About the Role: This role is crucial in shaping the technical direction of our customer service capabilities across our international banking operations.

  • Key Responsibilities:
  • Design and develop comprehensive solution architectures for contact centre technology initiatives, ensuring alignment with business objectives and IT strategy.
  • Collaborate with project managers, business analysts, and stakeholders to translate business requirements into technical specifications.
  • Lead the evaluation and selection of appropriate technologies and platforms for contact centre solutions.
  • Provide technical leadership and guidance to development teams throughout the project lifecycle.
  • Ensure that solution designs adhere to banking industry standards, regulatory requirements, and internal policies.
  • Develop and maintain solution architecture documentation, including diagrams, models, and technical specifications.
  • Identify and mitigate technical risks associated with proposed solutions.
  • Stay current with emerging technologies and industry trends in contact centre solutions and banking technology.

Requirements: Proven experience as a Solution Architect in the banking or financial services sector, in-depth knowledge of contact centre technologies, particularly SVS platforms and servicing tools, and strong understanding of enterprise architecture principles and frameworks.

Preferred Qualifications: Relevant architecture certifications, Bachelor's or Master's degree in Computer Science, Information Technology, or related field, and knowledge of regulatory requirements in banking customer service operations.



  • Sheffield, Sheffield, United Kingdom Impact Team Full time

    Job Title: Technical Director for Contact Centre SolutionsCompany: Impact TeamLocation: Sheffield, City and Borough of SheffieldJob Type: Full-timeContract: PAYE Agency worker contract - £600 per dayWork Schedule: Hybrid - 3 Days a week in the Sheffield OfficeJob DescriptionWe are seeking an experienced Technical Director to design and oversee the...

  • Technical Expert

    4 days ago


    Sheffield, Sheffield, United Kingdom Impact Team Full time

    Impact Team is seeking a skilled Technical Expert to join our team in Sheffield, working 3 days per week.We offer a competitive salary of £500 per day under a PAYE Agency worker contract.About the RoleThis challenging opportunity requires an experienced Business Analyst with expertise in enterprise application development, deployment, and support. The ideal...


  • Sheffield, Sheffield, United Kingdom Impact Team Full time

    Job DescriptionImpact Team is seeking a skilled Solution Architect to design and implement contact centre technology solutions.Key Responsibilities:Design and develop comprehensive solution architectures for contact centre technology initiatives.Collaborate with project managers, business analysts, and stakeholders to translate business requirements into...


  • Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Full time

    Technical Support RoleAre you a skilled Service Engineer from an Audio / Visual background looking to transition into a technical support position? We have an exciting opportunity for a Technical Support Specialist to join our team at Rise Technical Recruitment.This role offers a chance to work with a market-leading company that provides ongoing specialist...


  • Sheffield, Sheffield, United Kingdom IC Resources Full time

    We're seeking a Field Application Engineer to lead the development of cutting-edge secure computing solutions.Key ResponsibilitiesDesign and build market-driven prototypes and simulations to advance product goals.Drive roadmap priorities, resolve product issues, and enhance user experience.Mentor the engineering team, engage with customers, and stay informed...


  • Sheffield, Sheffield, United Kingdom eTeam Full time

    eTeam is seeking a highly skilled IT Solutions Architect to join their team in Sheffield. The ideal candidate will have a strong background in Contact Centre applications, including IVR and Genesys, as well as experience with Microsoft Office products and Agile-based methodologies.Key Responsibilities:Design and implement Contact Centre solutions using IVR...


  • Sheffield, Sheffield, United Kingdom Adria Solutions Full time

    Adria Solutions is seeking a skilled Service Design Solutions Specialist to join their Technical team. The ideal candidate will have expertise in designing Electronic Security Systems and a solid understanding of digital communication infrastructure technologies.Key ResponsibilitiesDevelop clear and persuasive proposals to showcase our offering and value...


  • Sheffield, Sheffield, United Kingdom Endeavour Recruitment Solutions Full time

    We are looking for a Technical Solutions Architect - Java Developer to join our Digital Transformation team in Sheffield. This role involves working on complex solutions to a wide range of clients.The key responsibilities of this role include:Solution design, implementation and technical delivery of complex solutions.Assisting in the production of solution...


  • Sheffield, Sheffield, United Kingdom Sloan Medical Centre Full time

    About the RoleWe are seeking a highly skilled and motivated Receptionist to join our team at Sloan Medical Centre. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare professionals.Key ResponsibilitiesReceiving and calling patients to confirm...


  • Sheffield, Sheffield, United Kingdom DFS Furniture Ltd Full time

    DFS Furniture Ltd is seeking a highly motivated Technical Solutions Specialist to join our technology department.About the CompanyWe're a leading furniture company that's been delivering high-quality products to customers for many years. Our technology team plays a vital role in driving business growth and improving customer satisfaction.As a Technical...

  • Solution Architect

    1 month ago


    Sheffield, Sheffield, United Kingdom eTeam Full time

    Job Title: Solution ArchitectAt eTeam, we are seeking a highly skilled Solution Architect to lead the development and implementation of our Contact Center architecture strategy and standards.Key Responsibilities:Develop and implement Contact Center architecture strategy and standards aligned with client's Channels strategy.Introduce new practices, processes,...


  • Sheffield, Sheffield, United Kingdom Adria Solutions Ltd. Full time

    Service Design Solutions ExpertWe are seeking an experienced Service Design Solutions Expert to join our Technical team at Adria Solutions Ltd. This role offers a competitive salary and benefits package, including remote working opportunities.The estimated salary for this position is £60,000 - £80,000 per annum, depending on experience.About the RoleThis...


  • Sheffield, Sheffield, United Kingdom ATA Recruitment Full time

    Job Title: Technical Sales and Solutions SpecialistJob Type: Full-timeLocation: RemoteAbout Us: ATA Recruitment specializes in Manufacturing, Infrastructure, Civil, Transportation, and general Engineering recruitment on both a permanent and contract basis.About the Role: We are currently seeking a Technical Sales and Solutions Specialist to handle existing...


  • Sheffield, Sheffield, United Kingdom Searchability Full time

    IT Solutions Delivery SpecialistWe are looking for an exceptional IT Solutions Delivery Specialist to join our innovative Technology team in Sheffield. As a key member of our team, you will contribute to the design and development of leading-edge technologies for both internal and customer use, while spearheading important projects for both new and...


  • Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Full time

    Technical Support SpecialistThis is an excellent opportunity to work for a market leading company with year-on-year growth, who are renowned for looking after their staff providing ongoing specialist training and clear routes to progression.The role involves providing technical support to customers, working on a range of projects offering technical...

  • Senior Technical Lead

    2 weeks ago


    Sheffield, Sheffield, United Kingdom Shackleton Recruitment Group Ltd Full time

    Job OverviewWe are seeking a highly skilled Senior Technical Lead to join our team at Shackleton Recruitment Group Ltd.The successful candidate will be responsible for leading civil, structural, and geotechnical design and checking tasks from client briefs with minimal supervision.The ideal candidate will have extensive knowledge, skills, and experience in...


  • Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    Job OverviewRise Technical Recruitment Limited is seeking a skilled Field Service Engineer to join our team, covering local areas commutable from Sheffield, Birmingham, Derby, Nottingham, Grantham, and surrounding regions. As a Field Service Engineer, you will be responsible for delivering comprehensive technical support and maintenance services to...


  • Sheffield, Sheffield, United Kingdom Endeavour Recruitment Solutions Full time

    We are seeking a Digital Solutions Expert to lead our Ecommerce Transformation project based in Sheffield. The ideal candidate will have experience working with Java-based ecommerce technologies such as IBM WebSphere Commerce, SAP Hybris, Salesforce DemandWare or Oracle-ATG.The successful candidate will be responsible for leading the solution design,...


  • Sheffield, Sheffield, United Kingdom https:www.energyjobline.comsitemap Full time

    Technical Support Engineer OpportunityWe are seeking a skilled Technical Support Engineer to join our team in Sheffield. As a Technical Support Engineer, you will provide technical solutions to customers and work on a range of projects.This is an excellent opportunity to work for a market leading company with year-on-year growth, who are renowned for looking...


  • Sheffield, Sheffield, United Kingdom Bennett and Game Recruitment LTD Full time

    We are seeking a highly experienced Senior Structural Engineer to lead our design team in Sheffield. As the operational and technical lead, you will be responsible for delivering high-quality structural design solutions across a range of market sectors, including residential, educational, commercial, and rail infrastructure.The ideal candidate will have...