Head of Operations Services Centre

6 days ago

Sheffield, Sheffield, United Kingdom Auxilion Full time
Job Title: Head of Operations Services Centre

Auxilion is seeking an experienced leader to drive the delivery of our shared services function. As Head of Operations Services Centre, you will be responsible for managing a team of 70+ people based in our Shared Services Centre in Sheffield.

The ideal candidate will have a strong background in managing large IT support delivery teams, preferably in a managed service provider (MSP) environment. You will work closely with the Operations Management Team to achieve our objectives, which are to create a great place to work for our employees, deliver a great experience for our customers, and drive profitable growth for our organisation.

Key Responsibilities:
  • Lead the operational execution for our remotely supported managed services clients.
  • Provide leadership for the End User, Infrastructure and Service Quality teams as they deliver our services into our clients.
  • Build on the existing teams and tools, finding efficiencies and improving the use of our toolsets, and drive a continuous improvement mindset to ensure we are constantly identifying and implementing performance improvements.
  • Work with the CTO to investigate new tools and service offerings.
  • Own and manage business units Profit & Loss (P&L), forecasting, budget, and commercial management.
  • Lead, coach and drive performance for your direct team of managers.
  • Act as a senior contact for the Operations Centre – engaging with senior executives, CEOs, CTOs and leadership in some of the most highly regarded brands in the UK and Ireland.
  • Develop close partnerships and drive collaboration with our Ireland and UK based Customer Experience Managers to ensure flawless delivery to our end customers.
  • Align with group sales and the customer experience teams to support account growth.
  • Ensure that operational SLA's and targets are met to support the delivery of our services.
  • Work with the project team on the transition of new services from project to service delivery.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of managed services in the UK and Ireland.

Auxilion is committed to being a great place to work, with career opportunities and development of people in our DNA. We strive to support our clients on their journey and have a passion for our work, culture, and values.

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