Customer Service Representative
1 week ago
Key Responsibilities:
We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting our students throughout their learning journey.
Key Accountabilities:
- Deliver outstanding customer service to our staff and students, ensuring a positive experience for all.
- Guide students through their learning experience, providing expert advice and support.
- Engage with college activities and events, promoting a sense of community and inclusivity.
- Coordinate appointments with specialists, ensuring seamless communication and efficient service delivery.
- Process payments and issue ID cards, maintaining accurate records and adhering to college policies.
- Maintain accurate records, ensuring compliance with college procedures and regulations.
Success in this Role:
After a year in this role, you will be adept at all service delivery functions, have a deep understanding of the college structure, and consistently embody our core values. You will also be well-positioned for potential advancement opportunities.
Requirements:
- Cultivate strong relationships with staff and students, fostering a sense of community and inclusivity.
- Previous experience in a service delivery role, with a proven track record of delivering exceptional customer service.
- Proficiency with IT systems, ensuring seamless communication and efficient service delivery.
About The Sheffield College:
We value diversity, talent, and mutual celebration of success. We offer competitive benefits and a supportive work environment to help you thrive. If you are looking to be part of a welcoming and inclusive culture, we encourage you to consider this opportunity.
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