Customer Sales Advisor

1 month ago

Sheffield, Sheffield, United Kingdom Capita plc Full time

We have a fantastic opportunity to work with one of our prestigious clients based in our state of the art contact centre in Sheffield. We are looking for confident, sales driven customer service advisors to join the team

How does it sound to have the possibility to further enhance your pay through our generous uncapped commission scheme? How about no weekend or evening work? Sound good? Thought so, read on

We encourage diversity and provide a warm, friendly, and supportive environment where colleagues are listened to and feel valued.

Our vision is to be the No.1 in the UK for Customer Satisfaction - always and we'll provide you with the knowledge and support you need to help make this happen.

We'll work with you every step of the way to make sure you're getting the most out of your role and as a team we celebrate your success on a daily basis

The Role: Following a full 2 weeks training, you will be making Outbound Sales calls to our customers, the role of Customer Sales Advisor at Capita will require you to:

  • Work in our super-friendly Sheffield city centre location, you'll learn how to handle enquiries from both potential and current customers.
  • The more you know about our products and services, the better you'll do.
  • We'll make sure you're fully trained before you start taking calls, and we will continue providing you with one to one coaching and ongoing support throughout your journey with us.
  • You will understand our customers' needs and try to find a suitable solution for them.
  • Build a rapport with our customers and focus on delivering the right package to the right customers.

What can we offer you?

In this role, you would have the opportunity to add real value from the outset and and for a company that is a truly exciting and inclusive place to work.

Along with a salary of 22,542 per annum. You may be able to further enhance your pay through our generous uncapped commission scheme. In addition, we will chuck in all this good stuff below:

  • No evening or weekend requirement You will work between 9am - 530pm Monday - Friday. Cushty, right?
  • You'll also benefit from FREE on-site parking at our Sheffield office. Don't drive? Don't worry We have Free a shuttle bus which runs between Sheffield Train Station and our office.
  • 22 days holiday (pro rata) plus public holidays (if you are scheduled to work on a bank holiday, you will receive a day in lieu).
  • Access to Capita Perks at work scheme entitling you to amazing discounts, offers and services across hundreds of market leading retailers, outlets, restaurants, and Gyms.
  • Weekly and monthly incentives where you can win vouchers, early finishes, days off and more
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Who are we looking for?

Your Personality, Listening & Sales Skills

  • Confident and outgoing personality.
  • An excellent telephone manner.
  • The ability to objection handle.
  • Be sales driven.

What's next?

If this role is of interest to you, please click below to register, apply and track your progress

  • We'll arrange a video interview, for you to learn more about the role and the client you'll be working with.
  • We'll also get you to talk us through your CV and we'll check your Right to Work Status.

Due to updated legislation, how you complete 'proof of right to work checks' in the UK has changed.

  • If you have a valid passport: a digital ID verification will be completed as part of your pre-employment checks.
  • If you don't have a valid passport, or you opt out of the digital ID verification process: you'll need to travel to one of our designated Capita offices as part of your ID verification checks before we can confirm your start date. At the office, your ID will be checked and signed off by a designated manager.

Please note that you'll need to complete your ID verification checks before you start your role with Capita.

ID verification checks can be done by visiting one of the following Capita offices:

  • Capita Park, Meadows Road, Wath Upon Dearne, Rotherham, S63 5DJ
  • Hartshead House, 2 Cutlers Gate, Sheffield, S4 7TL
  • Arlington Business Centre), Millshaw Park Lane, Leeds, LS11 0PA
  • Chester Road, Preston Brook, Runcorn, WA7 3QA
  • Tulketh Mill, Balcarres Road, Preston, PR2 2DY
  • India Mill, Bolton Road, Darwen, BB3 1AE
  • Glasgow Skypark, Elliot Square, Lancefield Quay, Glasgow, G3 8EP

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email or call and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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