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Customer Service Advisor
2 months ago
Motus Group is excited to present a fantastic opportunity for a Customer Service Advisor to become a vital part of our thriving service team.
If you . . .
- Take pride in delivering outstanding customer service
- Enjoy the energy of a dynamic work environment
- Excel in collaborative team settings
Then this could be the perfect role for you.
What benefits do we offer?
Upon joining Motus, you will gain immediate access to a comprehensive benefits package that includes:
- 30 days of annual leave (including public holidays), increasing with tenure.
- Referral bonuses for recommending friends.
- Discounted leisure activities for family and friends.
- Retail discounts that save you money on shopping and dining.
- Fully funded, nationally recognized qualifications.
- Manufacturer-specific training programs.
- Salary finance options.
- 24/7 access to the Employee Assistance Program and designated mental health support.
- Pension scheme contributions for team members.
- Referral payments for customer recommendations.
- Discounts on products and services for family and friends.
We are committed to providing exceptional training and development opportunities, along with clear career progression paths for every member of our team.
What will your responsibilities include?
As a Customer Service Advisor at Motus Group, you will serve as the initial point of contact for our customers, making you a key representative of our organization.
Your responsibilities will encompass:
- Welcoming customers and ensuring a high standard of service from the outset.
- Communicating with customers in person, over the phone, and via email to understand their needs and provide appropriate solutions.
- Managing service and maintenance schedules, advising customers and the workshop on vehicle appointments.
- Overseeing the receipt and return of customer vehicles, including courtesy vehicle handovers and checks.
- Performing administrative tasks such as preparing job cards.
- Keeping customers informed about the status of their vehicles and any necessary actions or costs, obtaining approvals as needed.
The working hours for this position are Monday to Friday, from 08:00 AM to 05:30 PM.
Who are we looking for?
The ideal candidate will possess:
- Prior experience in a similar role.
- A background in a busy, fast-paced office environment.
- Exceptional customer service skills and a positive attitude.
- The ability to handle and de-escalate challenging situations.
- Confidence, resilience, and a professional demeanor.
- Strong organizational skills and a methodical approach to tasks.
- Excellent administrative abilities and attention to detail.
- A willingness to learn and grow.
- A collaborative team player mentality.
Experience in the automotive aftersales sector would be advantageous for this position.
Why choose Motus Group?
For more insights into why joining the Motus Group team is a rewarding career choice, please visit our website.
