Service Advisor
2 weeks ago
We are seeking a highly skilled and customer-focused Service Advisor to join our team at JCT600. As a Service Advisor, you will be responsible for delivering exceptional customer experiences and ensuring that every aspect of our customers' visits is catered for in a positive and professional manner.
Key Responsibilities- Provide exceptional customer service and ensure that every customer interaction is positive and professional.
- Ensure that all customer requirements are met and that customers are informed of predicted completion times and collection arrangements.
- Progress vehicle repairs through the workshop, utilizing effective communication with workshop control to ensure agreed vehicle completion times are adhered to.
- Respond to customer enquiries by telephone, email, and in person, and successfully convert these into firm bookings.
- Communicate effectively with customers to keep them advised of the progress of repairs and servicing.
- Professionally sell products, services, and repair work as appropriate to customers' needs, while ensuring all objectives are fully achieved.
- Invoice completed work and take payments where required.
- Work as part of a team to ensure all departmental objectives and KPIs are achieved.
- Work with a variety of dealer and manufacturer systems to capture data and maintain accurate data records.
- A proven track record of achieving high levels of customer satisfaction.
- A customer-centric approach, always striving to deliver service above customer expectations, with strong verbal and written communication skills.
- Strong IT skills are essential, and experience of using databases would be desirable.
- Ability to work to targets, deadlines, and under pressure.
- Ability to quickly build strong relationships.
- A true team player.
- A driving license free from excessive penalties.
At JCT600, we are committed to being the best place to work. We offer a range of benefits, including a competitive salary and bonus scheme, a life assurance plan, a company pension, 26 days annual leave, flexible working policies, and a range of training and leadership development programs.
We are an equal opportunities employer and welcome applications from all qualified candidates. We are proud to be a family business with over 75 years of experience and a reputation for delivering exceptional customer experiences.
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