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Customer Service Representative

2 months ago

Sheffield, Sheffield, United Kingdom The Sheffield College Full time
About the Role

The Sheffield College is a leading institution in further and higher education, dedicated to providing academic, vocational, and professional qualifications to approximately 13,000 young people and adults annually. Our mission is to transform lives through learning, advocating for inclusivity and diversity at every step.

In this pivotal role as a Customer Service Advisor, you will be instrumental in supporting our staff and students to deliver excellent customer service both face-to-face and over the phone, providing information, advice, and guidance.

Key Responsibilities
  • Build Strong Relationships
  • Guide students through every step of their learning experience
  • Support and motivate students to achieve their academic goals
Skills & Knowledge

We strive to be an inclusive employer and welcome applications from individuals who believe they can contribute effectively to this role. While not mandatory, we are particularly interested in candidates who embody the following qualities:

  • Experience of working in a service delivery role
  • Confident with IT systems
What We Offer
  • Enhanced Pension Contribution
  • Work-Life Balance – Enhanced Holiday Entitlement
  • Sustainability – Cycle to Work Scheme, Salary Sacrifice car lease scheme for Electric and Hybrid Vehicles
  • Continuing Professional Development
  • Access to retail discounts for the Totum Card
  • Supporting employees at all stages of life – enhanced Maternity & Paternity Policies