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Guest Services Manager

2 months ago

Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

We're looking for someone who can bring together a diverse team.

As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.

Your day to day;

Greeting every one of our guests with a welcoming smile
Providing the highest level of hospitality when working on reception or in our restaurant and bar
You will recruit, train and develop your team of Welcome Hosts
Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
Ensuring all guests are aware of the hotel's facilities and upselling services where ever possible
Informing the guests of the local amenities, offering advice and assistance when necessary
Giving our guests the warmest hospitality and ensuring they want to return

Who are we looking for?

Someone who is dedicated, motivated and able to adapt to changing circumstances. As Guest Services Manager, you will be leading a dynamic team in a fast paced and expanding business.

You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

It would be ideal if you have supervisory experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important – if this sounds like you, we want to hear from you.

In return, we are offering a rewarding role with scope for career progression along with;

A competitive salary, negotiable dependent on experience
Wagestream - the ability to access up to 40% of your wages as you earn them each week
28 days annual leave (rising to 33 days after 5 years)
Health cash plan
Generous employee discounts
Employee Assistance Programme
Enhanced maternity and paternity pay
Apprenticeships available
Life assurance
Bespoke training programmes accessible to all
An engaging & supportive work environment