Guest Services Team Leader

4 weeks ago


Bristol, Bristol, United Kingdom Valor Hospitality Europe Full time
Reception Management Specialist

Competitive hourly rate, full-time position available.

As the first point of contact for our guests, you will create a welcoming atmosphere that sets the standard for their entire stay. Your warm demeanor and readiness to assist will ensure that guests feel valued and informed about our services, amenities, and the surrounding area. Your role will also involve facilitating a seamless check-out process, leaving guests with a positive final impression.

We seek individuals with prior experience in a branded hospitality setting, who thrive in a dynamic environment and enjoy engaging with people daily.

Our operations run every day of the year, requiring flexibility in scheduling. While evenings and weekends are typically busier, we are open to discussing shift patterns and contracted hours during the interview process.

For those interested in professional development, we provide nationally recognized apprenticeship programs alongside comprehensive brand training, with popular courses available on our careers page.

In addition to competitive compensation, we offer:

Exclusive benefits for you and your loved ones:

  • Valor team member rates at our hotels, with room rates starting from just 30 B&B.
  • Discounted accommodations for friends and family.
  • 50% off dining in our restaurants and bars.
  • Complimentary meals during your shifts to keep you energized.
  • Access to high-street discounts across various retailers and experiences.
  • Up to 40% savings on a selection of bicycles through our Cycle To Work Scheme.
  • Generous referral bonuses starting at 250.

Prioritizing your health and wellness:

  • A calendar of wellness initiatives, including healthy meals, wellness walks, and special treats on paydays, along with our annual #HealthyHabits campaign.
  • Access to our Employee Assistance Programme, offering free confidential support for you and your family, addressing physical, mental, and financial health.
  • Healthcare Cash Plan options available from just 5 per month.

Fostering your career advancement in hospitality:

  • Fully funded apprenticeship opportunities.
  • Internal development programs tailored to support your growth within the organization.
  • Recognition through monthly and annual service awards, celebrating your contributions.

Join our team at Valor Hospitality Europe

We are an equal opportunities employer, welcoming applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age.

We proudly operate numerous hotels across leading brands and have ambitious plans for growth and development in the hospitality sector.



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