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Service Team Leader

2 months ago

Bristol, Bristol, United Kingdom Loungers Full time
Hospitality Team Member

At Loungers, we believe that our lounges are extraordinary spaces, and the heart of these spaces is the exceptional individuals who operate them. As a Hospitality Team Member, you possess a natural flair for creating a welcoming and enjoyable atmosphere for all guests.


Your ability to gauge the mood of each customer is invaluable. Whether it’s a solitary guest seeking a peaceful coffee experience or a lively group celebrating a special occasion with cocktails and shared plates, you adapt your approach seamlessly to meet their needs. Collaborating with management and your fellow team members, you will contribute to delivering outstanding service during your shifts, ensuring that every visitor departs with a smile.


Benefits of Joining Our Team

  • Equitable sharing of tips among team members, based on hours worked
  • Paid breaks to recharge
  • Complimentary meals during every shift, regardless of hours
  • 50% discount on food across all our brands from day one
  • 28 days of paid leave (including Bank Holidays) on a pro-rata basis
  • Exciting competitions and incentives, including potential all-expenses-paid trips with our suppliers
  • Time off for Christmas and Boxing Day
  • Exceptional staff events, including our renowned Loungefest
  • Access to emotional and practical support through the Licensed Trade Charity
  • Control over your earnings with Wagestream
  • Participation in our company pension scheme
  • Recognition for long service
  • Opportunities for personal growth and career advancement in a rapidly expanding company

What We Seek in You

  • A vibrant personality and boundless energy, with the willingness to learn
  • A genuine passion for the hospitality industry
  • Determination and resilience in overcoming challenges
  • Strong communication skills, with the ability to foster rapport and trust
  • Self-motivated, capable of working efficiently under pressure and meeting deadlines

For more insights about our company culture and values, we encourage you to explore our online presence.