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Guest Services Reservations Specialist

2 months ago

Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

As a Guest Services Reservations Specialist, you will serve as the initial point of contact for guests prior to their arrival.

Your role will involve overseeing our dynamic reservations department, ensuring that all elements are aligned to provide an exceptional guest experience.

Your daily responsibilities include:

  • Engaging with prospective and returning guests throughout the day
  • Utilizing telecommunication and online booking platforms to effectively fulfill guest requirements
  • Delivering outstanding customer service to all guests, whether for business or leisure
  • Facilitating and managing reservations
  • Contributing to sales efforts aimed at achieving room occupancy goals
  • Leveraging your expertise to highlight the amenities available at our establishment

What we seek in a candidate:

We are looking for a professional who excels in providing excellent customer service and is dedicated to surpassing guest expectations.

As a Guest Services Reservations Specialist, you should remain composed under pressure, possess an exceptional telephone demeanor, and be capable of multitasking effectively.

Given that many reservations are processed online, proficiency in various IT systems is essential, along with adaptability and a positive approach to challenges.

A strong attention to detail and excellent organizational skills are crucial. While prior experience in a similar position is beneficial, comprehensive training will be provided.

In return, we offer a fulfilling position with opportunities for career advancement, including:

  • A competitive salary, negotiable based on experience
  • Wagestream - access to up to 40% of your earnings as you accrue them weekly
  • 28 days of annual leave
  • Health cash plan
  • Generous employee discounts
  • Employee Assistance Programme
  • Enhanced maternity and paternity benefits
  • Apprenticeship opportunities
  • Life insurance
  • Customized training programs available to all
  • A supportive and engaging workplace culture