Guest Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at Hilton Hotels. As a key member of our Front Office and Food & Beverage departments, you will play a vital role in delivering exceptional guest experiences from check-in to check-out.
Key Responsibilities:
- Provide exceptional customer service to guests, responding to queries and resolving issues in a timely and efficient manner.
- Ensure a seamless reception experience for guests, including check-in and check-out, and complete audit procedures as required.
- Collaborate with the Guest Service Supervisor to ensure that guest feedback is shared and acted upon.
- Take and deliver food and drinks orders, demonstrating exceptional customer service and creating memorable experiences for our guests and colleagues.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Comply with hotel security, fire regulations, and all health and safety legislation.
What We're Looking For:
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with guests.
- Professional manner with an emphasis on hospitality and guest service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
Why Join Us?
At Hilton, we believe that every job makes the stay. We're committed to delivering exceptional guest experiences and creating unforgettable memories for our guests. If you're passionate about hospitality and customer service, we'd love to hear from you.
Find out more about our brands and hotels: Hilton Brands | Global Hospitality Company
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