Guest Service Representative

5 days ago

Bristol, Bristol, United Kingdom Gourmet Burger Kitchen Full time

At Gourmet Burger Kitchen, we believe that a burger is more than just a meal; it's an experience waiting to be crafted. Our mission is to elevate the ordinary into the extraordinary, and that's where you come in.

As a key member of our front-of-house team, your enthusiasm and positive attitude will shine through, even during the busiest times. We are committed to equipping you with all the necessary skills to deliver an exceptional dining experience from start to finish, transforming you into a GBK connoisseur.

What qualities do we value? (besides a passion for gourmet burgers)

  • A solid command of the English language, enabling you to communicate courteously with our guests.
  • A dedication to providing outstanding service consistently.
  • An enthusiastic and passionate approach to our products and the service you deliver.
  • The ability to work efficiently while managing multiple tasks to uphold the highest service standards.
  • A willingness to learn, grow, and exceed expectations.
  • Lastly, a sense of fun at work, embracing a relaxed atmosphere – we believe in enjoying what we do.



What can you expect in return? (the essential perks)

  • A generous 50% discount on your total bill for you and five friends across all our brands (terms and conditions apply).
  • Exclusive access to discounts via our BRG Spark App on thousands of online and high-street retailers and dining establishments.
  • 20% off at our retail gift shop and deli.
  • Access to complimentary mortgage advice.
  • Wage stream – the option to access your pay in advance.
  • Access to our Financial & Wellbeing center.
  • Healthcare Cashplan availability.
  • Employee Assistance Programme (EAP) support.
  • Refer A Friend Bonus Scheme.
  • Outstanding opportunities for career advancement within our diverse group of brands.
  • Flexible working arrangements.

If you are eager to be part of a team that values individuality and encourages creativity, consider the potential for cross-training or advancement into leadership roles. We may have the perfect opportunity for you – a pathway to a fulfilling career, not just a job. Join us today, and let's create something special together.

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