Spa Guest Services Coordinator

3 days ago

Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

Job Summary:

We are seeking a highly skilled and enthusiastic Spa Receptionist to provide exceptional guest services and be the public face of our spa at Aztec Hotel & Spa.

About the Role:

  • Provide a warm and welcoming experience for all guests, ensuring a positive first impression.
  • Offer personalized service and assistance to guests, responding to their needs and preferences.
  • Upsell spa treatments, products, and facilities to enhance the guest experience.
  • Ensure seamless communication and coordination with spa staff and management.
  • Maintain a clean and organized front desk area, adhering to spa standards and procedures.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of spa operations and procedures.
  • Ability to maintain confidentiality and handle sensitive information.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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