Deputy General Manager

1 day ago


Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time
About the Role

We are seeking an experienced and dynamic Deputy General Manager to join our team at Aztec Hotel & Spa. As a key member of our Leadership Team, you will play a crucial role in delivering exceptional guest experiences and driving the operational and sales strategy for our hotel.

Key Responsibilities
  • Operational Leadership: Manage key operational teams, including food and beverage, conference, reception, spa, and spa treatments, to ensure the highest levels of guest satisfaction.
  • Reporting and Strategy: Report directly to the General Manager and work closely with the Leadership Team to deliver the operational and sales strategy for all areas of the hotel.
  • Team Development: Work closely with Heads of Department to support recruitment, retention, and training, and coach and develop Departmental Managers.
  • Financial Management: Complete monthly P&L reviews with managers, reporting results and actions to the General Manager.
Requirements
  • Experience: At least 2 years of experience in an Operations Manager role in Four Star Hotels or above.
  • Industry Knowledge: A thorough understanding of the hotel industry and market place, including awareness of challenges and opportunities.
  • Leadership Skills: Skilled in delegation and multi-tasking, with a strong commercial culture and a focus on delivering exceptional guest experiences.
What We Offer
  • Competitive Salary: A competitive salary, negotiable dependent on experience.
  • Benefits: A range of benefits, including wagestream, 28 days annual leave (rising to 33 days after 5 years), enhanced maternity and paterniy pay, health cash plan, long service awards, employee assistance programme, discounted accommodation, food, and drink, pension, and life assurance.
  • Training and Development: Bespoke training programmes and apprenticeships available.


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