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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and fluent German and English speaker to join our team as a Customer Service Representative at Pear Tree Recruitment Limited. As a key member of our team, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Handling Group Bookings: You will be responsible for managing group bookings, ensuring all guest requirements are met, and providing a positive experience for our guests.
- Responding to Guest Enquiries: You will respond to guest enquiries and requests in a timely manner, providing accurate and helpful information to ensure their stay with us is enjoyable.
- Ensuring Guest Requirements: You will ensure all guest requirements are met throughout their stay, including handling any issues or concerns that may arise.
- Providing Outstanding Service: You will provide outstanding service to our guests, ensuring their experience with us is exceptional and memorable.
- Liaising with Internal and External Personnel: You will liaise with internal and external personnel to resolve guest queries and ensure a seamless experience for our guests.
- Monitoring Inbound Emails: You will monitor inbound emails and resolve any issues at first point of contact, ensuring our guests receive a prompt and helpful response.
- Completing Administrative Duties: You will complete all related administrative duties, including maintaining up-to-date internal records regarding guest and product information.
Requirements:
- Fluent German and English Speaker: You must be a fluent German and English speaker, with excellent written and verbal communication skills.
- Previous Experience in Customer Service: You will need previous experience in customer service, with a proven track record of delivering exceptional customer service.
- Excellent Attention to Detail: You will need excellent attention to detail, with the ability to multitask and prioritize tasks effectively.
What We Offer:
- Competitive Salary: We offer a competitive salary and a fantastic benefits package, including an annual bonus of up to 10%, quarterly bonus, 22 days holiday, contributory pension scheme, health cash back plan, and money-off scheme for retail outlets.
