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Guest Operations Manager
3 months ago
Please note this is a 12 month fixed term contract to cover Maternity Leave starting November 1st 2024
A WORLD OF REWARDS
Yearly salary up to £38,000£200 Team Member Referral Program
Free Car Park
Discounted bus fares to and from the city centre, £1.50 each way
Holiday: 28 daysincluding bank holidays (increasing yearly)
Pension scheme
Discounted dental and health cover
High street discounts: with Perks at Work
Free uniforms and laundry services available, depending on the role
Grow your career: access to a network of 6500 hotels across 100 countries (subject to local right to work rules)
Personal Development: programmes designed to support your career and achieve your goals Hourly
A Guest Operations Manager is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. What will I be doing?Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; and refurbishment)
Oversee all Front Office (incl. Night), F&B Service, Housekeeping, Laundry and general operations on the property
Inspirationally lead and smoothly manage our Guest Operations team (24 hours)
Achieve the highest levels of guest satisfaction by providing an efficient, brand-specific, friendly and hospitable experience
Drive our Hilton Honors enrolments, as well as the generation of revenues.
Assist the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals
Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
Respond to audits that are completed by the company to ensure continual improvement is achieved
Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
Hold regular briefings and communication meetings with the HOD team
What are we looking for?Experience in managing budgets, revenue proposals and forecasting results
In-depth knowledge of the hotel/leisure / service sector
Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets
Min 2 years experience in a similar role. Focused service brand background experience/knowledge preferred, ideally already in a leadership position and/or looking for progression. Interest, knowledge or experience with pre-openings, FOH, FS F&B, PMS, Front desk
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Knowledge of the hotel property management systems
Previous experience in the same or similar role
EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay. Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Source: Hospitality Online
