Night Guest Operations Supervisor
4 weeks ago
Delivering Exceptional Guest Experiences
A Night Guest Operations Supervisor plays a vital role in ensuring the smooth operation of Food and Beverage outlets and the Front Desk, providing an exceptional guest experience while maintaining high team member standards.
Key Responsibilities:
- Ensure efficient operation of Food and Beverage outlets and Front Desk
- Control the flow of customers and orders throughout service
- Manage all transactions during service
- Ensure all outlets are staffed according to business levels
- Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
- Maximise sales revenue through up-selling and marketing programmes
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
Requirements:
- Previous experience in organising Food and Beverage service in a range of outlets
- Front Office experience in the hotel/leisure/retail sector
- Excellent supervisory skills
- Excellent interpersonal, communication, and delegation skills
- Flexibility to respond quickly and positively to a range of work situations
- Calm and organised
- Committed to delivering high levels of customer service
- Interest in developing others to be part of a winning team
- Excellent grooming standards
What We Offer:
- Competitive salary and benefits package
- Opportunities for career development and growth
- Collaborative and dynamic work environment
- Discounts on hotel stays and other perks
About Hilton:
Hilton is a global hospitality company with a portfolio of 18 world-class brands and a presence in over 100 countries. We are committed to delivering exceptional guest experiences and creating opportunities for our team members to grow and develop their careers.
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