Night Guest Operations Supervisor
3 weeks ago
Unlock Your Potential in a Dynamic Role
At Hilton Hotels, we're looking for a skilled Night Guest Operations Supervisor to join our team.
As a Night Guest Operations Supervisor, you will be responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience.
Key Responsibilities:
- Ensure efficient operation of Food and Beverage outlets and Front Desk
- Control the flow of customers and orders throughout service
- Manage all transactions during service
- Ensure all outlets are staffed according to business levels
- Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
- Maximise sales revenue through up-selling and marketing programmes
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
Requirements:
- Previous experience in organising Food and Beverage service in a range of outlets
- Front Office experience in the hotel/leisure/retail sector
- Excellent supervisory skills
- Excellent interpersonal, communication, and delegation skills
- Flexibility to respond quickly and positively to a range of work situations
- Calm and organised
- Committed to delivering high levels of customer service
- Interest in developing others to be part of a winning team
- Excellent grooming standards
What We Offer:
- Competitive salary
- Opportunities for career growth and development
- Excellent benefits package
- Discounted hotel stays and other perks
Join our team and take the first step towards a rewarding career in hospitality.
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