Guest Operations Supervisor
2 weeks ago
About the Role:
We are seeking a highly skilled and experienced Guest Operations Supervisor to join our team at Hilton Hotels. As a Guest Operations Supervisor, you will be responsible for ensuring the efficient operation of our Food and Beverage outlets and Front Desk, delivering an exceptional Guest and Member experience while monitoring team member standards.
Key Responsibilities:
- Ensure efficient operation of Food and Beverage outlets and Front Desk
- Control the flow of customers and orders throughout service
- Manage all transactions during service
- Ensure all outlets are staffed according to business levels
- Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
- Maximise sales revenue through up-selling and marketing programmes
- Manage guest requests in a timely and efficient manner
- Comply with hotel security, fire regulations and all health and safety legislation
Requirements:
- Previous experience in organising Food and Beverage service in a range of outlets
- Front Office experience in the hotel/leisure/retail sector
- Excellent supervisory skills
- Excellent interpersonal, communication, and delegation skills
- Flexibility to respond quickly and positively to a range of work situations
- Calm and organised
- Committed to delivering high levels of customer service
- Interest in developing others to be part of a winning team
- Excellent grooming standards
What We Offer:
- Yearly salary of £25,000 to £27,000 depending on experience
- Travel and food discounts
- Team Member Referral Program
- Free Car Park
- Discounted bus fares to and from the city centre
- Holiday: 28 days including bank holidays (increasing yearly)
- Pension scheme
- Discounted meals on duty
- Discounted dental and health cover
- High street discounts with Perks at Work
- Free uniforms and laundry services available, depending on the role
- Grow your career: access to a network of 6500+ hotels across 100+ countries
- Personal Development: programmes designed to support your career and achieve your goals
Why Join Us:
At Hilton, we believe that every job makes the stay. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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