Guest Operations Supervisor

7 hours ago


Bristol, Bristol, United Kingdom Hilton Hotels Full time
Job Title: Guest Operations Supervisor

About the Role:

We are seeking a highly skilled Guest Operations Supervisor to join our team at Hilton Hotels. As a key member of our operations team, you will be responsible for ensuring the efficient operation of our Food and Beverage outlets and Front Desk, delivering an exceptional Guest and Member experience.

Key Responsibilities:

  • Ensure efficient operation of Food and Beverage outlets and Front Desk
  • Control the flow of customers and orders throughout service
  • Manage all transactions during service
  • Ensure all outlets are staffed according to business levels
  • Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
  • Maximise sales revenue through up-selling and marketing programmes
  • Manage guest requests in a timely and efficient manner
  • Comply with hotel security, fire regulations and all health and safety legislation

What We're Looking For:

We're looking for a Guest Operations Supervisor with previous experience in organising Food and Beverage service in a range of outlets, as well as Front Office experience in the hotel/leisure/retail sector. You should have excellent supervisory skills, excellent interpersonal, communication, and delegation skills, flexibility to respond quickly and positively to a range of work situations, and a calm and organised approach. You should be committed to delivering high levels of customer service and have an interest in developing others to be part of a winning team.

Advantages:

  • Previous experience as a Duty Manager
  • Previous experience at Supervisory level

About Hilton:

At Hilton, we know it takes hundreds of jobs to create unforgettable experiences for our guests. That's why we're committed to making every job matter. We're a global hospitality company with a network of 6500+ hotels across 100+ countries. We're passionate about delivering exceptional Guest and Member experiences, and we're looking for talented individuals like you to join our team.



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