Current jobs related to Guest Experience Manager - Bristol, Bristol - Accor Hotels

  • Guest Experience Ambassador

    2 weeks ago

    Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    About UsEclipse Hotels Group is a leading international hotel chain with a strong presence in the UK, Europe, and the Caribbean. Our company values excellence in service and employee experience.Job SummaryWe are seeking a skilled Guest Experience Agent to join our team at Holiday Inn Bristol Airport. As a key member of our front office team, you will be...

  • Guest Experience Ambassador

    1 month ago

    Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    Unlock a Memorable Experience at Holiday Inn Bristol AirportAs a Guest Experience Agent, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your exceptional customer service skills and ability to anticipate every detail will make our guests feel at home in any location.Key Responsibilities:Create a...

  • Guest Experience Ambassador

    4 weeks ago

    Bristol, Bristol, United Kingdom Holiday Inn Bristol Airport Full time

    Unlock a Memorable Experience at Holiday Inn Bristol AirportAs a Guest Experience Agent, you will be the face of our hotel, responsible for creating a warm and welcoming atmosphere for our guests. Your exceptional customer service skills and ability to anticipate every detail will make our guests feel at home in any location.Key Responsibilities:Create a...

  • Spa Guest Experience Coordinator

    2 weeks ago

    Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a Spa Guest Experience Coordinator to provide a warm and welcoming atmosphere for our guests. As the first point of contact, you will be responsible for ensuring a seamless and enjoyable experience for all visitors.Your Key Responsibilities:Greet guests with a smile and provide a warm welcomeProvide...

  • Spa Guest Experience Coordinator

    1 week ago

    Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

    Spa Guest Experience CoordinatorWe are seeking a Spa Guest Experience Coordinator to provide exceptional hospitality to our guests. As the first point of contact, you will be responsible for creating a warm and welcoming atmosphere.Your Key Responsibilities:Greet guests with a smile and provide a warm welcomeProvide exceptional customer service and respond...

  • Spa Guest Experience Coordinator

    1 week ago

    Bristol, Bristol, United Kingdom Aztec Hotel & Spa Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a highly approachable and enthusiastic Spa Receptionist to provide a warm and welcoming atmosphere for our guests.Your key responsibilities will include:Greeting guests with a smile and providing a high level of hospitalityUpselling treatments, products, and facilities to enhance the guest...

  • Reception Supervisor

    1 week ago

    Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

    Role OverviewAs a Reception Supervisor at Mercure Bristol Grand Hotel, you will play a key role in ensuring our guests receive exceptional service and have a memorable stay. You will oversee the reception activities, supervising the team to maintain high standards and create a warm welcome for our guests.Key ResponsibilitiesSupervise reception operations to...

  • Guest Experience Specialist

    2 months ago

    Bristol, Bristol, United Kingdom Radisson Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Night Receptionist to join our dynamic front office team at Radisson Hotel Group. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless experience throughout their stay.Key ResponsibilitiesProvide exceptional customer...

  • Guest Experience Specialist

    2 months ago

    Bristol, Bristol, United Kingdom Radisson Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Night Receptionist to join our dynamic front office team at Radisson Hotel Group. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless experience throughout their stay.Key ResponsibilitiesProvide exceptional customer...

  • Night Receptionist

    2 months ago

    Bristol, Bristol, United Kingdom Radisson Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Night Receptionist to join our dynamic team at Radisson Hotel Group. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay is nothing short of exceptional.Key ResponsibilitiesProvide exceptional customer service to...

  • Night Receptionist

    2 months ago

    Bristol, Bristol, United Kingdom Radisson Hotel Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Night Receptionist to join our dynamic team at Radisson Hotel Group. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay is nothing short of exceptional.Key ResponsibilitiesProvide exceptional customer service to...

  • Reception Supervisor

    2 weeks ago

    Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

    Reception Supervisor Role OverviewMercure Bristol Grand Hotel is seeking a skilled Reception Supervisor to oversee the front desk operations and provide exceptional guest experiences. As a key member of our team, you will be responsible for supervising the reception activities, ensuring a consistently high standard of service, and promoting sales revenues...

  • Reception Supervisor

    1 week ago

    Bristol, Bristol, United Kingdom Mercure Bristol Grand Hotel Full time

    Job SummaryWe are seeking a skilled Reception Supervisor to oversee the front desk operations at Mercure Bristol Grand Hotel. As a key member of our hospitality team, you will be responsible for ensuring a consistently high standard of service to our guests.Key ResponsibilitiesSupervise the reception team to ensure seamless guest check-in and check-out...

  • Spa Therapist

    1 week ago

    Bristol, Bristol, United Kingdom Bristol Harbour Hotel Full time

    About the Role:We are seeking a skilled Spa Therapist to join our team at Bristol Harbour Hotel. As a Spa Therapist, you will be responsible for delivering exceptional guest experiences through high-quality treatments and exceptional service.Key Responsibilities:• Provide a range of treatments including massage, body treatments, and facials• Consult with...

  • Seasonal Sales Associate

    6 days ago

    Bristol, Bristol, United Kingdom The LEGO Group Full time

    Job DescriptionCore ResponsibilitiesAs a Seasonal Sales Associate at The LEGO Group, you will be responsible for delivering exceptional customer service and creating a memorable experience for every guest who visits our LEGO stores.• Ensure a signature experience for every guest by greeting them warmly, performing all cash register functions, and...

  • KFC Team Member

    6 days ago

    Bristol, Bristol, United Kingdom EG Group Full time

    Role Overview:KFC Team Members are the face of our brand, delivering exceptional guest experiences that leave a lasting impression. As a key member of our team, you will be responsible for creating a welcoming atmosphere, ensuring seamless service, and maintaining the highest standards of food safety and quality.Key Responsibilities:Delight our guests by...

  • Guest Service Ambassador

    4 weeks ago

    Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as a Guest Service AgentAt Hilton Hotels, we're committed to delivering exceptional experiences for our guests. As a Guest Service Agent, you'll play a vital role in creating unforgettable moments for our visitors.Key Responsibilities:Provide exceptional guest service, ensuring a seamless and enjoyable experience from check-in to...

  • Guest Service Ambassador

    4 weeks ago

    Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as a Guest Service AgentAt Hilton Hotels, we're committed to delivering exceptional experiences for our guests. As a Guest Service Agent, you'll play a vital role in creating unforgettable moments for our visitors.Key Responsibilities:Provide exceptional guest service, ensuring a seamless and enjoyable experience from check-in to...

  • Guest Service Ambassador

    3 weeks ago

    Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as a Guest Service AgentAt Hilton Hotels, we're committed to delivering exceptional experiences for our guests. As a Guest Service Agent, you'll play a vital role in creating unforgettable moments for our visitors.Key Responsibilities:Provide exceptional guest service, ensuring a seamless experience from check-in to check-out.Manage...

  • Guest Service Ambassador

    3 weeks ago

    Bristol, Bristol, United Kingdom Hilton Hotels Full time

    Unlock Your Potential as a Guest Service AgentAt Hilton Hotels, we're committed to delivering exceptional experiences for our guests. As a Guest Service Agent, you'll play a vital role in creating unforgettable moments for our visitors.Key Responsibilities:Provide exceptional guest service, ensuring a seamless experience from check-in to check-out.Manage...

Guest Experience Manager

2 months ago

Bristol, Bristol, United Kingdom Accor Hotels Full time

Job Summary

We are seeking a highly skilled and experienced Guest Experience Manager to join our team at Accor Hotels. As a key member of our hotel staff, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities

  • Provide Exceptional Guest Service
    • Respond promptly to all guest requests and inquiries, providing friendly and courteous service at all times.
    • Resolve guest complaints and concerns in a timely and professional manner.
  • Maintain High-Quality Service Standards
    • Have knowledge of hotel rate codes, packages, segmentation, discounts, and how to handle each.
    • Ensure that all staff is thoroughly familiar with the hotel's emergency procedures and is prepared for any emergency situation.
  • Lead and Develop a High-Performing Team
    • Execute regular technical and skills training to ensure that staff is equipped to provide exceptional service.
    • Collaborate with the Director of HR and the Training Manager to set up and maintain ongoing training programs in the Rooms Division.
  • Monitor and Improve Hotel Operations
    • Review the Duty Manager/Night Manager book daily and take corrective action when necessary.
    • Review the switchboard logbook daily to ensure that all guest requests are being met.

Requirements

  • Minimum of 4-6 years' experience as a Guest Relations Manager in a hotel.
  • Fluent English speaker; additional Russian language is a plus.
  • Understanding of all hotel management best practices.
  • Hands-on experience with Hotel Management software (PMS).
  • Customer service driven with outstanding communication and active listening skills.
  • Leadership skills along with the ability to motivate a team into high performance.
  • Ability to work flexible hours.

What We Offer

As a Guest Experience Manager at Accor Hotels, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to provide exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.