Claims Operational Data Improvement Manager

4 weeks ago

Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time

We are looking for a Claims Operational Data Improvement Manager to join the First Party Claims leadership team to drive forward our strategy of delivering great customer and business outcomes.

This role is pivotal in analysing performance data, identifying strategic opportunities and managing the implementation of initiatives to enhance the performance of the department.

You will achieve this by using data to improve operational processes, creating strong cases for change and enhancing our future capacity modelling capabilities. We're currently made up of over 100 colleagues (and growing), we're multi-site and our teams include repair progression, total loss, fire & theft and motor engineering.

There are 4 essential components to the role:

  • Leveraging data-driven insights to improve the performance, efficiency and quality of the department
  • Forecasting the future performance of the department using a variety of key metrics
  • Tracking and analysing performance against our plan, recommending improvements and implementing solutions
  • Building a capacity model which plans future requirements, tests 'what if' scenarios and identifies trends, opportunities and risks

Role: Claims Operational Data Improvement Manager

Location: Flexible with some occasional travel to our offices in Liverpool and Sevenoaks

WorkingHours: 37.5 hours per week, Monday to Friday 9:00am - 5:30pm, (flexible working available)

Salary: GBP40,000 plus an achievable 10% annual bonus, paid quarterly

What will you be doing:

  • Using operational data to create strong cases for change and implementing solutions which improves the overall performance of the department
  • Creating mechanisms to forecast a variety of claims performance metrics
  • Analysing operational performance against plan and tracking actuals vs. forecast across all key metrics
  • Tracking various resource related data such as attrition, overtime and shrinkage
  • Recommending actions to the leadership team to optimise performance, improve efficiency and increase employee engagement
  • Becoming intimate with our claims data relating to resource management, claims workflow and settlement outcomes
  • Creating innovative ways of measuring, analysing and presenting various claims and resourcing data working closely with our data analysts
  • Grow an in-depth knowledge of our first party claims operation and processes
  • Collaborating with group resource planning, training, finance and data analytics teams
  • Maintaining strong relationships with managers, team leaders and handlers across the function
  • Developing a capacity plan to forecast future resourcing requirements, tracking variance against budget and providing 'what if' scenario planning

What we're looking for:

  • Excellent analytical, problem-solving, and critical-thinking skills
  • Comfortable with handling, analysing and presenting large amounts of data and metrics relating to telephony, resource and claims
  • Experience of performance reporting and project management
  • Strong communication skills - ability to present plans and data in a simple and engaging way depending on the audience
  • Ability to engage with a wide range of stakeholders using leadership skills
  • Ability to adapt to change and proactively implement new ways of working

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • Perk Box Online & High Street vouchers and discounts
  • Fresh fruit Deliveries twice a week
  • GBP250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
  • Free Hot Drinks
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events

On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit

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