Live Claims Operations Manager

6 days ago


Liverpool, Liverpool, United Kingdom Sentric Full time

Sentric Music Group is a rapidly expanding music publishing company with a strong focus on innovation and growth. We are seeking a highly skilled and experienced professional to join our team as a Claims Management Team Lead.

The successful candidate will be responsible for overseeing the day-to-day operations of our Live Claims, Audit & Activity Tracking teams, using data and experience to identify key areas of focus. They will work closely with team leaders to ensure efficient processing of live claims and develop software systems to support our operations.

Key responsibilities will include:

  • Liaising with team leaders to oversee the day-to-day operations of the Live Claims, Audit & Activity Tracking teams.
  • Continually assessing the operations of the Live Claims, Audit & Activity Tracking teams and working with management to implement improvements.
  • Setting and ensuring KPIs are being met both internally and across collection network.
  • Working with internal stakeholders to develop software systems.
  • Providing reports to Director of Rights on performance of CMOs in relation to catalogue registrations.

The ideal candidate will have:

  • Demonstrable prioritisation, organisation and deadline management skills.
  • Advanced proficiency with Microsoft Excel.
  • SQL and/or BI software knowledge (desirable).
  • 5+ years team management experience.

We offer a competitive package including:

  • Hybrid remote working policy.
  • Regular travel to Liverpool or London depending on base.
  • Private Health Care.
  • Pension plan.
  • 25 days annual leave, + 1 day for your birthday.
  • Life assurance and long-term disability cover.
  • Access to a digital mental health and well-being platform.
  • Tailor-made training and coaching program.
  • Enhanced sickness pay and maternity/paternity cover.

We are committed to having a workforce that is representative of the community we serve at all levels of the organisation. We welcome applications from all backgrounds and all sections of the community regardless of age, disability, gender, race, religion and sexual orientation.



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