Claims Management Team Lead

6 days ago


Liverpool, Liverpool, United Kingdom Sentric Full time

Sentric Music Group is a rapidly expanding music publishing company with a global presence. We handle copyright and royalty administration for a large client base consisting of songwriters, record labels, and music catalogue owners.

Our industry-leading platform is transforming the traditional models for royalty collection, and our client base is consistently growing. We are a tribe of experts who successfully meet the challenges of the transformation of our music industry every day.

Key Responsibilities:
  • Team Management: Liaise with Team Leaders to oversee the day-to-day operations of the Live Claims, Audit & Activity Tracking teams, using data and experience to identify key areas of focus.
  • Live Claims: Work with team leaders to ensure efficient processing of live claims, and develop software systems to support this process.
  • Reporting and Analysis: Provide reports to the Director of Rights on the performance of CMOs in relation to catalogue registrations, using data and insights to inform business decisions.

Requirements:

  • Demonstrable prioritisation, organisation, and deadline management skills.
  • Advanced proficiency with Microsoft Excel.
  • SQL and/or BI software knowledge (desirable).
  • 5+ years team management experience.

Benefits:

  • Hybrid remote working policy.
  • Regular travel to Liverpool or London.
  • Private Health Care.
  • Pension plan.
  • 25 days annual leave, + 1 day for your birthday.
  • Life assurance and long-term disability cover.
  • Access to a digital mental health and well-being platform.
  • Tailor-made training and coaching program.
  • Enhanced sickness pay and maternity/paternity cover.

We are an equal opportunities employer: We welcome applications from all backgrounds and all sections of the community, regardless of age, disability, gender, race, religion, and sexual orientation.



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