Claims Executive
1 month ago
CMA CGM | ABOUT US
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
JOB PURPOSE
As Claims Executive for the UK&I Shipping Agency, you will:
- Proactively manage cargo claims relating to the UK&I agency, both pre-claim and quantified claims.
- Work collaboratively with internal stakeholders, providing support and advice to Operational and Commercial teams, with a view to protecting the company against legal risks and violations.
MAIN RESPONSIBILITIES
- Resolving operational issues experienced in case of alleged or confirmed cargo damage.
- Investigating the cause of damage to cargo and CMA CGM assets and equipment.
- Assessing legal liability for damage in order to allocate and potentially recover costs as appropriate.
- Working closely with UK Claims Manager to resolve claims in a timely manner, negotiating settlements with plaintiffs and third parties within granted authority limits.
- Taking proactive action to protect CMA CGM's interests and recovery prospects against liable third parties.
- Keeping accurate records of all matters and all elements of cost incurred.
- Monitor the financial data of files by accurately using the in-house IT systems and provide reports to key stakeholders as required
- Work alongside the Head Office (HO) Claims team, CMA CGM legal network and CMA UK management in the handling of potential cargo claims, risk mitigation and in other legal matters.
- Liaising and forming strong relationships with CMA CGM UK departments as well as Head Office, customers, suppliers and third parties locally and worldwide.
- Liaising with CMA UK cargo surveyor and lawyers, provide visibility on their appointments/invoices and challenge the quality of the services provided.
- Liaising with all parties involved in the claims process including cargo interests, vessel owners, P&I Clubs, charterers and insurers.
KNOWLEDGE, SKILLS AND EXPERIENCE
- Able to identify and assess options, perform cost analysis and think creatively to solve problems.
- Able to take a co-operative and sympathetic approach, whilst providing a high level of customer service.
- Confident making decisions and working tactically.
- Strong team player, with ability to forge collaborative working relationships with key stakeholders both internally and externally.
- Excellent communication skills, demonstrating clarity of reasoning and appropriate style.
- Excellent organisation & prioritisation skills, with the ability to effectively manage multiple priorities in a fast-paced environment
- Strong analytical skills, with the ability to collate and analyse often-complex information, drawing reasonable conclusions regarding facts and liabilities
- Determined, tenacious and persuasive.
- High levels of resilience, with the confidence and ability to remain professional in situations of dispute.
- High levels of diligence and attention to detail, with the ability to keep detailed and well-ordered documentation and records.
Whilst not essential to be able to demonstrate both, it would be highly preferable if you were able to demonstrate one or more of the below:
- Experience in Maritime or Transport Law desirable, to be able to assess liability and understand limitations, contractual relations, Charter parties, Bill of lading and possible defences.
- Previous Claims, Legal or dispute resolution experience in a relevant industry
- Comprehensive understanding of logistics and multimodal transport and/or container-handling operations at terminals and depots.
- Strong academic background (Degree or equivalent) in Law.
WHAT DO WE OFFER?
Not only do we offer a competitive salary, we also offer a generous benefits package including:
- 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
- Discretionary annual bonus
- Enhanced pension scheme up to 15% total contribution
- Life assurance x4
- Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
- Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
- Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
- Hybrid Working
- Cycle to work scheme/ Season ticket loans
- Enhanced policies including Maternity & Paternity
- Employee recognition awards
- Considerable scope for personal and professional growth through the CMA CGM Academy
CMA CGM Group is proud to define itself as a family business built on strong human values.
- Excellence
- Exemplarity
- Imagination
- Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities
Please note that when you click "Apply", you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.
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