Lead Technical Claims Specialist

3 weeks ago

Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
Job Overview

We are looking for a Technical Team Leader to join our Personal Injury Technical Claims division. This role requires a proactive individual who is driven and leads by example.

The Technical Team Leader will oversee a group of skilled claims handlers responsible for managing and resolving complex personal injury claims, typically valued up to £100,000. This position is crucial in maintaining high standards of technical quality across all claims handled by the team.

Key Responsibilities:

  • Supervise the management of intricate, high-value personal injury claims.
  • Perform comprehensive evaluations of claims processed by the team to ensure technical precision, assess performance, and identify training requirements.
  • Act as a technical advisor for claims within the Technical Team, offering expert guidance and support as necessary.
  • Establish and execute quality control measures to enhance the performance and consistency of the claims handlers.
  • Guide and mentor team members, promoting a culture of ongoing learning and professional growth.
  • Conduct regular performance assessments and create action plans to address improvement areas.
  • Utilize management information to analyze the effectiveness of current strategies, implement changes, and introduce new approaches to enhance performance.
  • Ensure the smooth daily operations of the Technical Team, effectively managing workloads and resources.
  • Collaborate with other departments within Personal Injury and across Claims to facilitate efficient team operations.
  • Resolve escalated issues or disputes promptly and professionally.
  • Contribute to the leadership and strategic direction of the Personal Injury Department as needed.
  • Manage relationships with suppliers and identify potential partnerships that could enhance the Technical Team's performance.

Qualifications:

  • Extensive experience in handling complex personal injury claims and a thorough understanding of the legal and regulatory landscape governing these claims.
  • A proactive and hands-on leadership style.
  • Strong analytical and problem-solving capabilities.
  • Innovative mindset with a willingness to embrace change and effectively implement agreed-upon modifications.
  • Confident communicator with the ability to mentor and inspire a team.
  • Ability to thrive under pressure and manage competing priorities.
  • Commitment to continuous improvement and excellence in service delivery.

About Acorn Insurance and Financial Services Limited

Acorn Insurance is a dynamic organization with ample opportunities for growth in the financial services sector. With over 40 years of experience, we specialize in providing motor insurance solutions across the UK, assisting over 50,000 customers in finding policies that suit their needs.

We offer comprehensive training and ongoing coaching, equipping you with in-depth knowledge of the FCA-regulated industry and the tools necessary for personal career advancement.

We value diversity and strive to create an inclusive culture where all employees feel respected and valued. Our aim is to foster an environment where everyone can contribute their best selves.

Why Choose Acorn Insurance?

At Acorn Insurance, we aim to provide more than just a job; we offer a meaningful career. Our benefits include:

  • Enhanced annual leave starting at 31 days, increasing with service.
  • Options for additional holiday purchases and sales.
  • Company sick pay scheme.
  • Paid maternity and paternity leave.
  • Generous pension scheme.
  • Access to Perk Box for discounts and vouchers.
  • Regular fresh fruit deliveries.
  • Referral bonuses.
  • Cycle to work scheme.
  • Free eye test vouchers and contributions towards frames.
  • Opportunities for self-development and qualifications.
  • Comprehensive mental health support and counseling services.
  • Free hot drinks at selected sites.
  • Engagement activities with exciting prizes.
  • Participation in charity fundraising events.

All positions are subject to DBS and financial checks, and any offers will be conditional until these checks are satisfactorily completed.

If you believe you would be a suitable candidate, we encourage you to reach out to discuss how Acorn Insurance can be the next step in your career journey.

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