Senior Claims Handler
6 days ago
We are seeking a highly skilled and experienced Technical Team Lead to join our Personal Injury Technical Claims team. As a key member of our team, you will be responsible for leading a team of experienced handlers in managing and settling complex injury claims.
Key Responsibilities- Oversee the handling of complex, higher value personal injury claims
- Conduct detailed reviews of claims to ensure technical accuracy and assess performance
- Provide expert guidance and advice to team members on complex claims
- Develop and implement quality control procedures to enhance team performance
- Mentor and support team members to foster a culture of continuous learning and professional development
- Conduct quarterly performance reviews and develop action plans to address areas for improvement
- Use data and analytics to understand performance and implement changes to improve results
- Ensure efficient day-to-day operations of the team, managing workloads and resources effectively
- Liaise with other teams to facilitate the efficient operation of the team
- Address and resolve escalated issues or disputes in a timely and professional manner
- Significant experience in handling complex personal injury claims and knowledge of the legal and regulatory framework
- Proactive and hands-on leadership approach
- Strong analytical and problem-solving skills
- Innovative and open to change, with the ability to implement agreed changes effectively
- Persuasive and confident communicator, with the ability to mentor and motivate a team
- Ability to work under pressure and manage multiple priorities
- Strong commitment to continuous improvement and excellence
Acorn Insurance and Financial Services Limited is a growing business with great opportunities to build your knowledge of the financial services industry. We are a specialist insurance provider with over 40 years of experience helping people secure motor insurance across the UK. We help over 50,000 customers find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.
We celebrate difference and strive to create an inclusive environment where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage our people to give and show the best of themselves.
What We Offer- Enhanced annual leave entitlement, starting at 31 days and potentially increasing to 35 days per year, depending on grade and length of service
- Additional buy and sell holidays
- Company sick pay scheme
- Company-paid maternity and paternity leave
- Generous company pension scheme
- Perk box online and high street vouchers and discounts
- Fresh fruit deliveries twice a week
- £250 refer-a-friend bonus
- Cycle to work scheme
- Free eye test vouchers and a contribution towards the frames
- Free self-development and qualifications via Magpie Learning
- A comprehensive mental health support system, including a wide network of mental health first aiders and free counselling sessions
- Free hot drinks
- Regular employment engagement, including ongoing competitions with fantastic prizes
- Charity fundraising events
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