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Lead Technical Claims Specialist
2 months ago
We are in search of a Technical Team Leader to join our Personal Injury Technical Claims division. This role requires a proactive leader who is driven and sets an example for the team.
The Technical Team Leader will oversee a group of skilled claims handlers responsible for managing and resolving intricate personal injury claims, typically valued up to £100,000. This position is crucial in maintaining exceptional standards of technical proficiency across all claims handled by the team.
Position: Technical Team Leader
Location: Hybrid working arrangement
Working Hours: Full-time, Monday to Friday, 9:00 AM – 5:30 PM
Compensation: Competitive salary ranging from £39,000 to £45,000, depending on experience, plus an annual bonus potential of £2,500, awarded quarterly.
Key Responsibilities:
- Supervise the management of complex, high-value personal injury claims.
- Perform thorough evaluations of claims handled by the team to ensure technical precision, assess performance, and identify training requirements.
- Act as a technical advisor for claims within the Technical Team, providing expert guidance and support as necessary.
- Establish and implement quality control measures to improve the performance and consistency of the team.
- Guide and mentor team members, promoting a culture of ongoing learning and professional growth.
- Conduct performance assessments and create action plans for improvement.
- Utilize management information to analyze existing strategies, implement changes, and develop new strategies to enhance performance.
- Ensure the smooth operation of the Technical Team by effectively managing workloads and resources.
- Collaborate with other departments within Personal Injury and across the broader Claims organization to ensure efficient team operations.
- Address and resolve escalated issues or disputes promptly and professionally.
- Contribute to the leadership and strategic direction of the Personal Injury Department as needed.
- Manage relationships with suppliers and identify potential partnerships that could enhance the Technical Team's performance.
Qualifications:
- Extensive experience in handling complex personal injury claims, along with a deep understanding of the legal and regulatory frameworks governing these claims.
- A proactive and hands-on leadership style.
- Strong analytical and problem-solving capabilities.
- Innovative mindset with a willingness to embrace change and implement improvements effectively.
- Excellent communication skills, with the ability to mentor and inspire a team.
- Capacity to work under pressure and manage multiple priorities effectively.
- Commitment to continuous improvement and excellence in service delivery.
About Acorn Insurance
Acorn Insurance is a dynamic organization with opportunities for professional development in the financial services sector. With over 40 years of experience as a specialist insurance provider, we assist more than 50,000 customers in securing motor insurance across the UK.
We offer comprehensive training and ongoing coaching, equipping you with in-depth knowledge of the FCA-regulated industry and the tools necessary for career advancement.
We value diversity and strive to create an inclusive culture where every individual feels respected and valued. Our commitment to accessibility ensures that all employees can contribute their best selves.
Why Choose Acorn Insurance?
At Acorn Insurance, we aim to provide more than just a job; we offer a meaningful career. Our benefits include:
- Enhanced annual leave starting at 31 days, potentially increasing to 35 days based on service and grade.
- Options for additional buy and sell holidays.
- Company sick pay scheme.
- Paid maternity and paternity leave.
- Generous pension scheme.
- Access to Perk Box for online and high street discounts.
- Regular fresh fruit deliveries.
- £250 referral bonus for recommending a friend.
- Cycle to work scheme.
- Free eye test vouchers and contributions towards frames.
- Opportunities for self-development and qualifications through Magpie Learning.
- Comprehensive mental health support, including a network of mental health first aiders and free counseling sessions.
- Complimentary hot drinks at selected sites.
- Engagement activities and competitions with exciting prizes.
- Participation in charity fundraising events.
All roles are subject to background checks, and any offer will be contingent upon satisfactory completion of these checks.
If you believe you would be a strong fit for our organization, we encourage you to reach out to discuss how Acorn Insurance can support your career journey.
