Claims Quality Assurance Specialist
6 days ago
Job Summary:
We are seeking a highly skilled and detail-oriented individual to join our Claims Governance Team at Acorn Insurance. As a Customer Service/Claims Call Auditor, you will play a critical role in ensuring the quality and integrity of our claims process.
Key Responsibilities:
- Quality Assurance: Conduct thorough and accurate reviews of customer contacts, calls, webchats, administration, and business processes to identify areas for improvement.
- Process Improvement: Identify opportunities to enhance operational efficiency and effectiveness, and implement changes to mitigate risks and ensure regulatory compliance.
- Collaboration: Work closely with the Claims Audit Lead and Claims Auditor to provide insight and support in a collaborative and effective manner.
- Root Cause Analysis: Analyze data to identify root causes of issues and develop recommendations for improvement.
Requirements:
- Excellent analytical and problem-solving skills.
- Strong attention to detail and ability to maintain confidentiality.
- Effective communication and interpersonal skills.
- Ability to work independently and as part of a team.
What We Offer:
- A competitive salary and performance-related bonus.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
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