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Call Centre Agent

2 months ago

Watford, Hertfordshire, United Kingdom Personnel Link Employment Group Ltd Full time
Hiring

Contact Centre Administrator

to work in

Hertford

You will be recovering unpaid service charge and ground rent arrears in a timely and accurate manner. You will be working to set service level agreements. Ensuring agents are kept regularly updated with the latest progress of each case referred to the client.

Contact Centre Admin Salary:
£23,500 per annum

Salary review every 6 months

25 days of annual leave plus bank holidays

Contact Centre Admin Details:

Hours:
Monday to Friday 0

9:00-17:00

Recovering unpaid monies in a timely and accurate manner

Providing prompt and efficient service to clients

Dealing with inbound/outbound calls

Following set processes and guidelines to ensure all required actions are carried out to achieve the desired outcome

Processing card and cheque payments

Assisting clients with any queries and responding to emails

Ensure daily individual and team targets are achieved

Preparing and serving section 121 notices

Reporting to the management team

Contact Centre Administrator Requirements:
Excellent customer service, communication and organisational skills

Great telephone manner and familiarity with customer systems

High attention to detail

Submit your CV or call

Giovanna

on

(phone number removed)

to apply