Service Desk Agent

6 days ago


Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Full time

Job Summary: We are seeking a highly skilled Customer Service Administrator to join our team at Sheridan Ward Recruitment Services.

About the Role: As a Customer Service Administrator, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Offering Support to the Team: Provide administrative assistance to the team, including scheduling, data entry, and other tasks as required.
  • Handling Customer Enquiries: Respond to customer calls, emails, and other forms of communication in a professional and timely manner.
  • Escalating Customer Complaints: Identify and escalate customer complaints to the relevant team members or management.
  • Logging Customer Interactions: Record customer interactions, including calls, emails, and other forms of communication.
  • Monitoring Performance: Monitor and report on customer service performance, including metrics such as response times and customer satisfaction.

Requirements:

  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
  • Administrative Experience: Previous experience in an administrative role, with a focus on customer service.
  • Technical Skills: Proficiency in Microsoft Office, including Word, Excel, and Outlook.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Team Environment: A collaborative and supportive team environment.


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