Service Desk Agent
6 days ago
Job Summary: We are seeking a highly skilled Customer Service Administrator to join our team at Sheridan Ward Recruitment Services.
About the Role: As a Customer Service Administrator, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities:
- Offering Support to the Team: Provide administrative assistance to the team, including scheduling, data entry, and other tasks as required.
- Handling Customer Enquiries: Respond to customer calls, emails, and other forms of communication in a professional and timely manner.
- Escalating Customer Complaints: Identify and escalate customer complaints to the relevant team members or management.
- Logging Customer Interactions: Record customer interactions, including calls, emails, and other forms of communication.
- Monitoring Performance: Monitor and report on customer service performance, including metrics such as response times and customer satisfaction.
Requirements:
- Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Administrative Experience: Previous experience in an administrative role, with a focus on customer service.
- Technical Skills: Proficiency in Microsoft Office, including Word, Excel, and Outlook.
What We Offer:
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Team Environment: A collaborative and supportive team environment.
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