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ICT Service Desk Team Leader
2 months ago
We are seeking a highly skilled and experienced IT Service Desk Manager to join our team at Lloyds Bank plc. As a key member of our IT department, you will be responsible for leading our service desk team and ensuring that our customers receive exceptional support and service.
Key Responsibilities- Lead the Service Desk Team: You will be responsible for leading a team of IT service desk analysts and ensuring that they have the necessary skills and knowledge to provide excellent customer service.
- Develop and Implement IT Policies: You will work closely with our IT leadership team to develop and implement IT policies and procedures that align with our business objectives.
- Manage IT Budget: You will be responsible for managing the IT budget and ensuring that we are getting the best value for our money.
- Improve IT Processes: You will work to identify areas for improvement in our IT processes and develop and implement changes to improve efficiency and effectiveness.
- Experience in IT Service Management: You will have experience in IT service management, including incident, problem, and change management.
- Leadership Experience: You will have experience leading a team of IT professionals and have a proven track record of success.
- ITIL Certification: You will have ITIL certification and be familiar with IT service management best practices.
- Excellent Communication Skills: You will have excellent communication skills and be able to effectively communicate with both technical and non-technical stakeholders.
- Competitive Salary: We offer a competitive salary and benefits package.
- Opportunities for Growth: We offer opportunities for growth and development, including training and education programs.
- Collaborative Work Environment: We have a collaborative work environment that values diversity and inclusion.
