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Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time{"h1": "Service Desk Coordinator Role", "p": "Sheridan Ward Recruitment Services Limited is seeking a skilled Service Desk Coordinator to join their team in the Watford area. This role requires a candidate with previous experience in scheduling engineers and managing projects.", "h2": "Key Responsibilities:", "ul": ["Scheduling engineers on a CRM system",...
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Watford, Hertfordshire, United Kingdom Sheridan Ward Recruitment Services Limited Full time{"h1": "Service Desk Coordinator Role", "p": "Sheridan Ward Recruitment Services Limited is seeking a skilled Service Desk Coordinator to join their team in the Watford area. This role requires a candidate with previous experience in scheduling engineers and managing projects.", "h2": "Key Responsibilities:", "ul": ["Scheduling engineers on a CRM system",...
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Service Desk Coordinator
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Service Desk Coordinator
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Service Desk Coordinator
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Service Desk Coordinator
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Service Desk Coordinator
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IT Service Desk Manager
2 months ago
We are seeking a highly skilled and experienced IT Service Desk Team Leader to join our team at Lloyds Bank plc. As a key member of our IT department, you will be responsible for leading a team of technical support specialists and ensuring the delivery of high-quality IT services to our customers.
Key Responsibilities- Team Leadership: Lead and manage a team of technical support specialists, providing guidance, coaching, and mentoring to ensure they have the skills and knowledge required to deliver excellent IT services.
- Service Delivery: Ensure the delivery of high-quality IT services to our customers, including incident management, problem management, and change management.
- Process Improvement: Continuously identify opportunities for process improvement and implement changes to enhance the efficiency and effectiveness of our IT services.
- Supplier Management: Manage a portfolio of suppliers, ensuring they deliver to service level agreements and providing guidance on process improvements.
- Contingency Planning: Develop and deliver contingency plans for significant aspects of the risk management and control process.
- Experience: Proven experience in a similar role, with a strong background in IT service management and leadership.
- Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Knowledge: Strong knowledge of IT service management processes and procedures, including incident management, problem management, and change management.
Lloyds Bank plc is a leading financial services company, committed to helping our customers and communities prosper. We offer a range of benefits, including a generous pension contribution, annual performance-related bonus, and share schemes.
What We Offer- Opportunities for Growth: We offer opportunities for career growth and development, with a range of training and development programs available.
- Collaborative Environment: We have a collaborative and inclusive environment, with a strong focus on teamwork and communication.
- Recognition and Rewards: We recognize and reward our employees for their hard work and contributions, with a range of awards and recognition programs available.
